Susan Thanpaeng
Sacramento,USA
Summary
Motivated and compassionate social services professional with experience in caregiving, customer service, and warehouse operations, I am eager to bring my skills to your team. My commitment to providing exceptional support and ensuring customer satisfaction drives my work ethic. I thrive in dynamic environments and am excited about the opportunity to contribute positively to your organization while growing alongside a team that values excellence and teamwork. Empathetic with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for individuals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver
IHSS In Home Supportive Services
Sacramento, CA
01.2021 - Current
- Compassionate support enhancing clients' quality of life.
- Expert in personalized care plans tailored to individual needs.
- Proven track record of improving client mobility and independence.
- Strong communication skills fostering trust and rapport.
- Experienced in assisting with daily living activities effectively.
- Dedicated to emotional support, reducing anxiety and loneliness.
- Collaborative team player enhancing care through effective coordination.
- Trained in emergency response ensuring client safety.
Substance Use Disorder Registered Counselor/Intern
BAART Norwood
Sacramento, CA
02.2025 - 05.2025
- Provided individual counseling to clients in medication-assisted treatment (MAT) for opioid use disorder, using evidence-based practices such as Motivational Interviewing and Cognitive Behavioral Therapy.
- Conducted comprehensive assessments, developed individualized treatment plans, and regularly updated progress notes in accordance with state and federal regulations.
- Educated clients on relapse prevention, harm reduction, and coping strategies to support recovery and long-term stability.
- Collaborated with multidisciplinary teams, including physicians, and nurses, to coordinate holistic care for clients.
- Maintained accurate documentation and ensured compliance with confidentiality standards (42 CFR Part 2 and HIPAA).
- Focused on recovery skills, emotional regulation, and life management.
- Informed clients about community resources, social services, and higher levels of care as needed.
- Participated in regular staff meetings, case conferences, and ongoing professional development trainings.
Human Services Intern
Hope Cooperative Marconi
Sacramento, CA
08.2024 - 12.2024
- Co-Facilitated support groups, fostering community and connection.
- Enhanced communication skills through direct client interactions.
- Gained hands-on experience in a fast-paced, impactful environment.
- Supported community outreach efforts to connect individuals experiencing homelessness or mental health challenges with housing, behavioral health, and social service resources.
- Assisted case managers and outreach specialists in conducting field visits and client intakes.
- Provided information on available services, including housing support, mental health treatment, and wellness programs.
- Helped organize and participate in community engagement events and outreach activities to raise awareness of Hope Cooperative’s programs.
Customer Service Representative
Bouey Termite Service, Inc. dba Bouey Construction
Sacramento, CA
08.2019 - 05.2020
- Developed strong client relationships.
- Managed high-volume calls, maintaining composure and professionalism.
- Resolved customer inquiries swiftly.
- Answered and directed inbound and outbound calls, providing excellent customer service and support to clients and field staff.
- Scheduled appointments, inspections, and follow-ups for termite and construction services.
- Maintained organized filing systems for client records, invoices, and inspection reports (both digital and paper-based).
- Assisted with data entry, documentation, and updating customer information in company databases.
- Coordinated communication between office staff, technicians, and customers to ensure timely service delivery.
- Handled general office duties such as mail sorting, scanning, and maintaining supply inventory.
Warehouse Worker
Mission Linen Supply
Sacramento, CA
05.2016 - 08.2019
- Received, sorted, and organized linens, uniforms, and supplies for distribution.
- Prepared outgoing shipments and ensured accuracy of orders before delivery.
- Maintained a clean and organized work area to support efficient workflow.
- Assisted in inventory control by tracking stock levels and reporting shortages.
- Collaborated with team members to meet daily production and delivery deadlines.
Education
Bachelors - Social Work Major
California State University
Sacramento, CA05-2027
Associates of Arts - Human Services, Chemical Dependency Studies, Interdisciplinary Studies: Individual and Society
American River College
Sacramento, CA01.2025
Diploma - undefined
Grant Union High School
Sacramento, CA01.2005
Skills
- Active Listening
- Verbal & Written Communication
- Building Rapport & Trust
- Motivational Interviewing
- Advocating for Client Needs & Access to resources
- Time Management & Prioritization
- Patience and resilience
- Flexibility, Adaptability, Commitment to Learning
- Empathy & Compassion
- Treatment & Planning Documentation
- Behavioral Observation & Assessment
- Maintaining Confidentiality, Professional Boundary
- Record Keeping & Data Entry
- Strong Attention to details
- Ethical Judgement, Integrity, Self-Awareness
- Elderly care
- Time management
- Respectful and compassionate
- Problem-solving
- Daily living assistance
- Multitasking and organization
Certification
Substance Use Disorder Registered Counselor, SUDRC2 #20434
Languages
Laotion
Timeline
Substance Use Disorder Registered Counselor/Intern
BAART Norwood
02.2025 - 05.2025
Human Services Intern
Hope Cooperative Marconi
08.2024 - 12.2024
Caregiver
IHSS In Home Supportive Services
01.2021 - Current
Customer Service Representative
Bouey Termite Service, Inc. dba Bouey Construction
08.2019 - 05.2020
Warehouse Worker
Mission Linen Supply
05.2016 - 08.2019
Diploma - undefined
Grant Union High School
Bachelors - Social Work Major
California State University
Associates of Arts - Human Services, Chemical Dependency Studies, Interdisciplinary Studies: Individual and Society
American River College