Susan Tharpe
Customer Service Associate
Perry,GA
Summary
Driven professional with a proven track record at Amazon, excelling in customer service and complex problem-solving. Demonstrated ability to enhance customer satisfaction and resolve complaints swiftly, ensuring a superior customer experience. Skilled in customer relationship management (CRM) and team collaboration, consistently delivering results beyond expectations.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Amazon
07.2016 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Phone Operator
Teletech
08.2010 - 07.2016
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained accurate directory of all personnel and phone extensions.
- Pleasantly greeted all callers and asked how to be of assistance.
- Connected callers with appropriate professional, department, or business.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Education
High School Diploma -
Perry High School
Perry, GA06.1989
Skills
- Team Collaboration
- Customer Support
- Clerical Support
- Appointment Scheduling
- Complex Problem-Solving
- Customer Service
- Multi-Line Phone Systems
- Employee Management
- Customer Complaint Resolution
- Customer Relationship Management (CRM)
Timeline
Customer Service Associate
Amazon
07.2016 - Current
Phone Operator
Teletech
08.2010 - 07.2016
High School Diploma -
Perry High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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