Susan Vargas
Brooklyn,NY
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Line Friends and Susan Vargas. Excelled in creating positive shopping experiences and establishing loyal clienteles through exceptional nail artistry. Skilled in POS operations and teamwork, consistently enhancing team performance and driving sales.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Sales Associate
Line Friends
07.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Operated POS terminals and cash drawer balancing.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Performed cash, card, and check transactions to complete customer purchases.
Licensed Nail Technician
Susan Vargas
11.2023 - Current
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
- Exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
Product Promoter
Mall of the Dorado
09.2023 - 06.2024
- Educated customers on product benefits, resulting in increased loyalty and repeat purchases.
- Assisted in the development of training materials to optimize the performance of fellow promoters and enhance team success rates.
- Conveyed complex technical information in simple terms, ensuring customers fully understood the value of promoted products.
- Managed inventory levels during promotions, preventing stock shortages or overstock situations that could impact sales performance.
- Identified potential leads through active listening and targeted questions during promotions, effectively expanding the customer base.
Lead Nail Technician
Trina Garcia
06.2023 - 10.2023
- Developed creative nail art designs, drawing in new customers and establishing loyal clientele base.
- Built strong relationships with suppliers to negotiate cost-effective deals on premium products used in the salon services.
- Increased salon revenue by upselling additional treatments and recommending appropriate retail products.
- Mentored junior technicians, improving their technique and boosting overall team performance.
Education
High School Diploma -
Liceo Libanes
Guayaquil, Ecuador 03-2023
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Store opening and closing
- Flexible schedule
- Stocking and receiving
- POS system operations
- Inventory audits
- Stock replenishment
- Packaging goods
- Positive attitude
Certification
- Technique in nail decoration and preparation, Vanessa Gonzalez School of Nails. Gradated: May 2023
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Retail Sales Associate
Line Friends
07.2024 - Current
Licensed Nail Technician
Susan Vargas
11.2023 - Current
Product Promoter
Mall of the Dorado
09.2023 - 06.2024
Lead Nail Technician
Trina Garcia
06.2023 - 10.2023
- Technique in nail decoration and preparation, Vanessa Gonzalez School of Nails. Gradated: May 2023
High School Diploma -
Liceo Libanes
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