Susan Vick

• Processed child support applications, ensuring compliance with local and state regulations.
• Assisted clients in understanding support obligations and enforcement processes.
• Maintained accurate case records using specialized software systems for tracking payments.
• Coordinated with legal entities to facilitate timely resolution of disputes and modifications.
• Provided training to new staff on case management procedures and client interaction techniques.
• Monitored ongoing cases for changes in circumstances that may require modifications or adjustments to existing support orders.
• Contributed to a positive work culture by fostering open communication, mutual respect, and teamwork among Child Support Agent colleagues.
• Documented data and completed accurate updates to case records.

• Delivered mail and packages efficiently to designated rural routes.
• Managed sorting of mail using automated systems to ensure timely distribution.
• Maintained accurate records of deliveries and undelivered items for operational efficiency.
• Communicated effectively with customers to resolve inquiries and address service issues.

• Organized and maintained office documents, ensuring efficient retrieval and compliance with company standards.
• Coordinated scheduling for service appointments, optimizing technician availability and customer satisfaction.
• Managed incoming communications, prioritizing inquiries to enhance response time and service quality.
• Developed and implemented streamlined filing systems, improving document accessibility for team members.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

Admin Assistant in Child Support at Department of Social Services.

Processed applications and built cases and processed application fees.

Answered multi-line phones and dispatched calls to case workers.

Held power point presentations for clients.

Processed incoming and outgoing mail.

• Managed correspondence, ensuring timely responses to inquiries and communications.
• Assisted in preparing reports, presentations, and communication materials for case workers.