Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
SUSAN V VARGAS

SUSAN V VARGAS

Brick Township,New Jersey

Summary

Experienced Operations Associate Director skilled in strategic planning and project management. Proficient in leading cross-functional teams to achieve impactful initiatives. Demonstrates exceptional communication with stakeholders and drives operational efficiency.

Overview

35
35
years of professional experience

Work History

Associate Director

Verizon WNO Field Operations
09.2024 - Current
  • Associate Director for Southern New Jersey Construction Field Operations. Responsible for 225 Facilities and Outside Plant Technicians as well as 11 Local Managers focused on maintaining as well as building our network of Legacy Core, premium Fiber Optic and 5G Fixed Wireless Access Networks. Effectively manages $30M yearly budget.
  • Volunteer Champion for the Mid-Atlantic North region of Wireline Network Field Operations. Responsible for inspiring a positive culture for 4,661 V-Teamers by encouraging volunteerism that aligns with Verizon’s Responsible Business Initiatives. Created meaningful volunteer opportunities with nonprofit partners in order to engage the business unit to have a positive impact on our communities.

Area Manager

WNO Field Operations SNJ
05.2013 - 09.2024
  • Responsible for team of Local Managers with technicians who perform Installation and Maintenance of Copper, Fios and 5G Fixed Wireless Access for residential and business customers.
  • Led my team to best in class results for both Core and Fios. Achieved best in class productivity with 1.59 HPD against a 1.62 objective.
  • Mid-Atlantic North Volunteer Champion since 2020-In 2021, led the Mid-Atlantic North WNO Team to completing over 20K volunteer hours with 82% participation and over 4 hours per employee. The Mid-Atlantic North team had the highest number of volunteer hours in WNO contributing nearly 30% of the total WNO volunteer hours.

Area Manager

Verizon Wholesale and Enterprise Dispatch Resource Center
12.2000 - 05.2013
  • Responsible for all aspects of the Wholesale and Enterprise DRC in multiple centers within New Jersey as well as Pennsylvania.
  • Migrated the NDC (Network Dispatch Center) which dispatched the Central Office Team into the DRC in order to expand employee knowledge and increased availability of resources.

Team Leader, Resource Supervisor, Facilitator

Bell Atlantic/Verizon
03.1993 - 12.2000
  • Supervised Dispatch Resource Center associates in Service Order Provisioning screening, Field Interface Module, loading of work and customer Red Phone Associates.
  • Handled customer escalations regarding installation of new service to ensure on time delivery of service as well as customer satisfaction.
  • Business Office and Collections Instructor. Developed and facilitated training for new and existing employees.

Sales Representative

New Jersey Bell/Bell Atlantic
06.1990 - 04.1993
  • Business Office Service Representative who provided sales and service to our customers. Responsibilities included making suggestions for new services, reviewing billing questions and collecting on past due bills.
  • Two time recipient of the Presidents Club Award for outstanding sales revenue.

Education

Business Administration -

Ocean County College
Toms River, New Jersey

Skills

  • Proficient in strategic leadership
  • Budgeting and forecasting skills
  • Effective internal communications
  • Talent acquisition and training
  • Skilled in MS Office tools
  • Engaging presentation skills
  • Organizational skills
  • Volunteer program oversight

Accomplishments

    Master's Club Recipient-Recognition for top 10% of sales leaders.

    NFO Outstanding Leader Award

    Presidents Club Recipient-Recognition for top 5% of sales leaders

    Volunteer Spotlight Award

    Jersey Cares Volunteer Walk of Fame Award

Timeline

Associate Director

Verizon WNO Field Operations
09.2024 - Current

Area Manager

WNO Field Operations SNJ
05.2013 - 09.2024

Area Manager

Verizon Wholesale and Enterprise Dispatch Resource Center
12.2000 - 05.2013

Team Leader, Resource Supervisor, Facilitator

Bell Atlantic/Verizon
03.1993 - 12.2000

Sales Representative

New Jersey Bell/Bell Atlantic
06.1990 - 04.1993

Business Administration -

Ocean County College

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