Summary
Overview
Work History
Education
Timeline
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Susan Walbridge

Cafe Supervisor & Lead Cashier
Twain Harte,CA

Summary

Dedicated customer service professional with over a decade of experience in resolving inquiries and enhancing client satisfaction. Proven ability to communicate effectively and train new team members, contributing to operational efficiency.

Overview

13
13
years of professional experience

Work History

Dodge Ridge Mountain Resort

Invision Capital Karl Kapuscinski Owners.
1 Pinecrest Rd, Pinecrest, CA
12.2025 - 03.2026
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.

Gardener

Solomon's Gardens Nursery and Landscaping
Blue Bell Rd E, Sonora CA 95370
05.2025 - 10.2025
  • Cultivated diverse plant species, ensuring optimal growth and health.
  • Watered and trimmed trees and plants.
  • Operated gardening tools and equipment with attention to safety protocols.
  • Maintained clean and organized workspaces to promote efficiency and safety.

Customer Service Representative

Farmers Insurance
Sonora, CA
06.2013 - 01.2025
  • Resolved customer inquiries through effective communication, ensuring high satisfaction levels.
  • Managed policy changes and renewals, maintaining accurate records in company systems.
  • Educated clients on coverage options and claims processes to enhance understanding and engagement.
  • Trained new representatives on customer service protocols and best practices for efficiency.

Education

High School Diploma -

Sonora Union High School
Sonora, CA
06-1976

Bachelor of Arts - Mass Communications

Ouachita Baptist Universary
Arkadelphia, AR
05-1981

Timeline

Dodge Ridge Mountain Resort

Invision Capital Karl Kapuscinski Owners.
12.2025 - 03.2026

Gardener

Solomon's Gardens Nursery and Landscaping
05.2025 - 10.2025

Customer Service Representative

Farmers Insurance
06.2013 - 01.2025

Bachelor of Arts - Mass Communications

Ouachita Baptist Universary

High School Diploma -

Sonora Union High School
Susan WalbridgeCafe Supervisor & Lead Cashier