Dedicated customer service professional with over a decade of experience in resolving inquiries and enhancing client satisfaction. Proven ability to communicate effectively and train new team members, contributing to operational efficiency.
Overview
13
13
years of professional experience
Work History
Dodge Ridge Mountain Resort
Invision Capital Karl Kapuscinski Owners.
1 Pinecrest Rd, Pinecrest, CA
12.2025 - 03.2026
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Gardener
Solomon's Gardens Nursery and Landscaping
Blue Bell Rd E, Sonora CA 95370
05.2025 - 10.2025
Cultivated diverse plant species, ensuring optimal growth and health.
Watered and trimmed trees and plants.
Operated gardening tools and equipment with attention to safety protocols.
Maintained clean and organized workspaces to promote efficiency and safety.
Customer Service Representative
Farmers Insurance
Sonora, CA
06.2013 - 01.2025
Resolved customer inquiries through effective communication, ensuring high satisfaction levels.
Managed policy changes and renewals, maintaining accurate records in company systems.
Educated clients on coverage options and claims processes to enhance understanding and engagement.
Trained new representatives on customer service protocols and best practices for efficiency.
Assistant Principal South Ridge and Union Ridge Elementary Schools at Ridgefield School DistrictAssistant Principal South Ridge and Union Ridge Elementary Schools at Ridgefield School District