Summary
Overview
Work History
Education
Skills
About Me
Timeline
Generic

Susan Warren

Lexington,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to ensuring each customer has a positive, uplifting experience, and making sure the customer understands the product fully.

Overview

26
26
years of professional experience

Work History

Homeschool Educator

Self-employeed
Lexington, KY
05.2008 - Current
  • Created and followed a strict daily schedule.
  • Selected all curricula based on each student's needs.
  • Planned and read each lesson in preparation for teaching the class.
  • Kept records for each student: attendance, grades, extracurricular activities, awards, and achievements.
  • Facilitated and graded all quizzes, tests, and quarterly exams.
  • Organized all paperwork for compliance with Kentucky homeschool laws and regulations.

Financial Services Representative

First Sentry Bank
Huntington, WV
03.2004 - 05.2007
  • Educated customers about different types of products available from the company's portfolio.
  • Assisted clients in understanding complex financial concepts and instruments.
  • Involved in hiring and training new employees for the teller line, as well as continuing education.
  • I was selected to represent our company at a computer programming conference and class to upgrade the current computer system.
  • I was trained in many different roles to make cross-selling more efficient and productive.
  • I organized all employee schedules.
  • I placed weekly currency orders from the Federal Reserve, and conducted all surprise audits on the tellers.
  • Welcomed and greeted all clients before beginning to assist them with their questions and concerns.
  • Opened new checking, savings, and CD accounts for customers, and assisted with existing account maintenance.
  • I learned how to deal effectively with difficult situations, maintaining the rules of banking while being understanding of our customers' issues and concerns.

Teller

First Citizens Bank
Hickory, NC
08.1999 - 02.2004
  • Provided exceptional customer service while accurately processing routine transactions.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Continuously updated knowledge about banking products, services, policies and regulations.

Education

Some College (No Degree) - Elementary Education

Southeast Community College
Harlan

Some College (No Degree) - Business Management

Lenoir Rhyne College
Hickory, NC

Skills

  • Organization
  • Time management
  • Record keeping
  • Student assessment
  • Customer service
  • Financial literacy
  • Conflict resolution
  • Employee training
  • Distance learning
  • Attention to detail
  • Effective listening
  • Effective communication

About Me

  • I have been a ministers wife for almost 28 years. In this role I volunteer in various roles throughout the week at church; teaching, preparing and serving meals and organizing group activities.
  • I am seeking a work from home position after the passing of my husband.

Timeline

Homeschool Educator

Self-employeed
05.2008 - Current

Financial Services Representative

First Sentry Bank
03.2004 - 05.2007

Teller

First Citizens Bank
08.1999 - 02.2004

Some College (No Degree) - Elementary Education

Southeast Community College

Some College (No Degree) - Business Management

Lenoir Rhyne College

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