Susan Williams
Genex
Glendale,AZ
1
Certification
47
years of professional experience
RN workers comp case manager coordinating 21+ return-to-work plans per month for injured workers across treatment, documentation, and return-to-work planning. Integrates telephonic case management, patient education, and provider communication to support timely recovery and accurate HIPAA-compliant records. Partners with multidisciplinary teams to align care plans, referrals, and follow-up needs.
Work History
RN workers comp case manager
11 Years 9 Months- Advocated for patients' needs within multidisciplinary healthcare teams.
- Collaborated with physicians in developing patient-specific treatment plans.
- Educated patients and families on treatment options and health management strategies to enhance understanding and adherence.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Collaborated with healthcare team to develop and implement patient care plans.
- Assisted in coordinating discharge planning and follow-up care for patients.
- Delivered patient care by monitoring vital signs and administering medications.
- Collaborated with physicians to develop tailored treatment plans that address individual patient needs and improve health outcomes.
- Educated patients on disease prevention and health maintenance.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
RN Case Manager, Telephonic RN, Preauth, UR, D/C
24 Years 10 Months- Administered medications and treatments according to established protocols.
- Monitored vital signs of patients and reported changes to healthcare teams.
- Supported interdisciplinary teams in developing patient care plans.
Workers Comp RN,
18 Years 9 Months- Administered medications and monitored patient responses effectively.
- Collaborated with healthcare teams to develop patient care plans.
- Educated patients and families on health management strategies.
- Conducted comprehensive assessments to identify patient needs.
- Maintained accurate patient records and documentation consistently.
- Maintained accurate documentation of patient records in accordance with HIPAA regulations.
- Collaborated with physicians in developing patient-specific treatment plans.
- Provided emotional support to families facing difficult decisions about a loved one's care.
- Managed complex cases involving multiple diagnoses or treatments.
- Assessed patient health and developed individualized care plans accordingly.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Provided patient and family health education focusing on self-management, prevention and wellness.
RN Floor Nurse
46 Years 2 Months- Administered medications and treatments according to established protocols.
- Monitored patient vital signs and reported changes to the healthcare team.
- Collaborated with interdisciplinary teams to develop patient care plans.
- Educated patients and families on health management and care procedures.
- Performed wound care, catheter insertion and removal, intravenous therapy, medication administration, and other treatments as ordered by physicians.
- Collaborated with multidisciplinary team members to ensure best possible outcomes for the patient's recovery.
LPN/RN
5 Years 7 Months- Administered medications and treatments to patients as per physician orders.
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with daily living activities, ensuring comfort and safety for patients.
Education
Bachelor of Science - Nursing
Associate of Science - Nursing Science
Associate of Science - Nursing Education
- Practical Nursing
Skills
Telehealth
Nurse case management
Discharge planning
Prior authorization
Home health nursing
Electronic health record documentation
Care plan development
Patient education
HIPAA compliance
Clinical assessment
Certification
- LPN experience included Labor and Delivery, well born nursery, Med/surg, Pediatrics
- RN/BSN. Experience includes Med Surg, Rehab, UR, Discharge planning, Workers Compensation
- Home Health, Cigna Urgent Care, Cigna Health I formation Line. Secondary positions
Timeline
RN workers comp case manager
Genex
11.2010 - 08.2022Read More
Workers Comp RN,
Cigna
11.2007 - 2010Read More
RN Case Manager, Telephonic RN, Preauth, UR, D/C
Cigna
01.1986 - 11.2010Read More
RN Floor Nurse
Veterans Administration
06.1980 - 1986Read More
LPN/RN
Ohio Valley Hospital
10.1975 - 05.1981Read More
Eastern Gateway Community College
Associate of Science from Nursing Education
Read More
University of Phoenix
Bachelor of Science from Nursing
Read More
Maricopa Community Colleges, Gateway Community College
Associate of Science from Nursing Science
Read More
Jefferson Community College
from Practical Nursing
Read More