Susan Wood
Fessenden,United States
Summary
Knowledgeable Team Lead One with solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings.
Overview
16
16
years of professional experience
Work History
Team Member
Tractor Supply Distribution Center
09.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods..
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Certified Nursing Assistant
Silvercrest Rehabilitation Center
05.2023 - 08.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
CNA, Emergency Room Receptionist, Dietary Aid
St. Aloisius Medical Center
12.2021 - 04.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Assistant Manager
Circle K
01.2009 - 05.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Forestry And Resource Conservation -
Pensacola State College
Pensacola, FLGED - General Studies
Minot Adult Learning Center
Minot, ND05.1998
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Leadership qualities
- Product knowledge
- Adaptability and flexibility
- Decision-making capacity
- Dependability and reliability
- Multitasking Abilities
Timeline
Team Member
Tractor Supply Distribution Center
09.2023 - Current
Certified Nursing Assistant
Silvercrest Rehabilitation Center
05.2023 - 08.2023
CNA, Emergency Room Receptionist, Dietary Aid
St. Aloisius Medical Center
12.2021 - 04.2023
Assistant Manager
Circle K
01.2009 - 05.2015
Forestry And Resource Conservation -
Pensacola State College
GED - General Studies
Minot Adult Learning Center
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