Hi, I’m
Susan Ziros
Insurance Professional
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
years of professional experience
Work History
Paul Davis Restoration of Las VegasLas Vegas, Nevada
Business Development Manager
08.2024 - Current
Job overview
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Farmers Insurance ExchangeLas Vegas, NV
General Claims Adjuster
02.2022 - 09.2023
Job overview
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage on highly complex losses, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Verified insurance claims and determined fair amount for settlement.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Identified suspicious losses and contacted manager for investigative assistance.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Farmers Insurance ExchangeLas Vegas, NV
Special Field Claims Representative
03.2021 - 02.2022
Job overview
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Completed required investigations on referred files within established timeframes.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Allstate Insurance CoLas Vegas, NV
Field Claims Representative
12.2020 - 03.2021
Job overview
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Input claim information and payments into company database.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Farmers Insurance ExchangeLas Vegas, NV
Special Field Property Adjuster
09.2019 - 12.2020
Job overview
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Completed required investigations on referred files within established timeframes.
Farmers Insurance ExchangeLas Vegas, Nevada
Property Field Adjuster
08.2016 - 09.2019
Job overview
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Conducted inspections, reviewed coverage, set proper expectations with customers, assisted customers throughout the claims process, and issued timely payments.
- Collaborated with vendors, contractors, and other involved parties to ensure for a smooth claims resolution.
Education
University of Nevada Las VegasLas Vegas, NV
Bachelor of Arts from Psychology
06.2009
College of Southern NevadaLas Vegas, NV
Associate of Arts from General Studies
05.2005
Skills
- Highly Motivated
- Strong Interpersonal and Communication Skills
- Property Claims
- Advanced Computer Skills
- Coverage Assessments
- Claims Investigations
Affiliations
- Superior Customer Service Award - Issued by Farmers Insurance Exchange · Nov 2022
- Outstanding Claims Contribution - Issued by Farmers Insurance Exchange · Dec 2022
- Dean's Honor List 3.5 GPA - Issued by University of Nevada, Las Vegas · Dec 2008
Timeline
Business Development Manager
Paul Davis Restoration of Las Vegas
08.2024 - Current
General Claims Adjuster
Farmers Insurance Exchange
02.2022 - 09.2023
Special Field Claims Representative
Farmers Insurance Exchange
03.2021 - 02.2022
Field Claims Representative
Allstate Insurance Co
12.2020 - 03.2021
Special Field Property Adjuster
Farmers Insurance Exchange
09.2019 - 12.2020
Property Field Adjuster
Farmers Insurance Exchange
08.2016 - 09.2019
University of Nevada Las Vegas
Bachelor of Arts from Psychology
College of Southern Nevada
Associate of Arts from General Studies
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