Susan Zubiate
Santa Maria,CA
Summary
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Overview
24
24
years of professional experience
Work History
Medical Office Manager
Central Coast Family Care Medical Associates
01.2008 - Current
- Manages 11 employees with various personalities and from different cultures for large 3-physician, 2-mid-level practice.
- Effectively uses resources, equipment and supplies
- Ensures a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Coordinates office team bonding events done outside work hours.
- Addresses and remedies all patient or team member issues.
- Maintains strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Oversees appointment scheduling and itinerary coordination for both clients and personnel.
- Consults with healthcare professionals on business decisions.
- Manages electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Implements onboarding for new employees, which enables each to effectively learn tasks and job duties.
- Communicates effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Develops close working relationships with front office and back office staff.
- Assists physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Increased revenue by implementing an ACO (Accountable Care Organization) process within our office and personally work the program daily.
- Coordinates regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Manages daily administrative tasks to ensure smooth operations within the medical office environment.
Medical Assistant
Central Coast Family Care Medical Associates
05.2001 - 01.2008
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
Education
AA degree - Business Management
Allan Hancock College
Santa Maria, CASkills
- Communication
- Project Management
- Strong Work Ethic
- Effective Multitasking
- Attention to Detail
- Medical Practice Operations
- Decision-Making Competence
- Professional telephone etiquette
- Scheduling and calendar management
- Staff Management
Timeline
Medical Office Manager
Central Coast Family Care Medical Associates
01.2008 - Current
Medical Assistant
Central Coast Family Care Medical Associates
05.2001 - 01.2008
AA degree - Business Management
Allan Hancock College
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