Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Susan Zukowski

Crystal Falls,MI

Summary

Technical professional with proven track record of delivering high-quality consulting services and driving successful project outcomes. Known for strong collaboration skills and results-driven approach, able to adapt to changing needs while maintaining focus on team objectives. Expertise in system integration and process optimization, combined with proactive and reliable work ethic.

Overview

27
27
years of professional experience

Work History

Senior Technical Consultant

SWK Technologies
02.2007 - 05.2025
  • Provided technical assistance, troubleshooting and error resolution.
  • Performed installations & system implementations.
  • Created personalized training for Sage100 and affiliated third-party applications.
  • Connected virtually via Teams, Connectwise, and Quick Assist.
  • Provided guidance for year-end support related to 1099s, W-2s and quarterly payroll reports.
  • Facilitated interdepartmental communication to enhance team performance.
  • Supervised department in managers absence, locating resources and deescalating conflicts while maintaining current workload.

Application Support Specialist

Synergistic Software Solutions
05.2001 - 02.2007
  • Identified and resolved data discrepancies in Sage100/JobOps, including data validation errors.
  • Ensured coordination for software installations with outside suppliers.
  • Trained and mentored internal staff to enhance understanding and skills
  • Crafted bespoke training documentation to enhance client learning experiences.

Support Technician

Comp Tech Group, Inc
02.2000 - 04.2001
  • Supported and trained on Mas90, Business Works, Profit Builder CFO, Profit Builder Millennium, OSAS, Traverse, Peachtree & Quickbooks Pro.
  • Delivered comprehensive onsite training for various packages.
  • Conducted Excel training for clients in classroom settings.

Support Technician

Kissinger Associates, Inc
06.1998 - 01.2000
  • Delivered MAS90 software and enhancement training to onboarding staff.
  • Initiated primary QA assessment through direct cooperation with the development team.
  • Recognized for excellence in customer service and employee morale.

Education

Associate of Science - Computer Information Systems

Reading Area Community College
Reading, PA
06-1998

Skills

  • Proficient in Advanced Troubleshooting
  • AR/AP/IM/BR/GL balancing & reconciliations
  • Software installation, testing & training
  • Exceptional customer service
  • Client call de-escalation
  • Interim helpdesk oversight
  • Currently Sage certified in Financials/Distribution, Payroll & Technical Consultant
  • Expert problem solving

Volunteer Experience

Financial Stewardship Chairperson   2009-2010

United Lutheran Church, Crystal Falls, MI 

Timeline

Senior Technical Consultant

SWK Technologies
02.2007 - 05.2025

Application Support Specialist

Synergistic Software Solutions
05.2001 - 02.2007

Support Technician

Comp Tech Group, Inc
02.2000 - 04.2001

Support Technician

Kissinger Associates, Inc
06.1998 - 01.2000

Associate of Science - Computer Information Systems

Reading Area Community College

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