Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Susana Bettencourt De Sousa

Newman,CA

Summary

Dynamic and results-driven professional with extensive experience at Walgreens, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and maintain high safety standards. Skilled in forklift operation and adept at problem-solving, fostering a collaborative work environment while ensuring compliance with hygiene practices and waste sorting protocols.

Overview

8
8
years of professional experience

Work History

Garbage Truck Helper /All Round General Laborer

Tracy Delta Solid Waste Management
08.2022 - 05.2025
  • Preserved company reputation for professionalism by consistently displaying a courteous demeanor when interacting with residents and business owners along the waste collection route.
  • Supported a clean city image by ensuring streets were free of debris after garbage collection was completed.
  • Maintained accurate records of collected waste, enabling proper tracking and reporting for regulatory compliance purposes.
  • Reduced the risk of accidents by maintaining constant communication with the garbage truck driver during operations.
  • Ensured vehicle cleanliness, performing regular maintenance checks on both interior and exterior components of the garbage truck.
  • Supported driver in maintaining a clean driving record by vigilantly monitoring traffic conditions and providing timely alerts about potential hazards or obstacles on the route.
  • Assisted in completing daily routes on time through effective teamwork and cooperation among crew members.
  • Optimized physical stamina required for heavy lifting tasks, consistently handling loads of up to 50 pounds during daily garbage collection duties.
  • Enhanced route efficiency by assisting the driver with navigating residential and commercial areas.
  • Contributed to customer satisfaction by promptly addressing concerns and answering questions about waste disposal procedures.
  • Maintained a safe work environment through proper use of personal protective equipment and adherence to safety protocols.
  • Facilitated smooth workflow between team members by communicating clearly about task assignments and progress updates throughout each shift.
  • Demonstrated adaptability, working in various weather conditions while maintaining high levels of productivity and efficiency.
  • Expedited trash collection process by quickly identifying which bins needed emptying at each stop along the route.
  • Utilized proper protective gear while handling materials.
  • Reported any mechanical problems to supervisor immediately.
  • Observed other vehicles and pedestrians around collection truck to keep safe distance.
  • Sorting solid waste into there recycling areas
  • Forklift operator, responsible for operating forklift to move materials within the wearhouse and yard, including stacking, moving and retrieving.
  • Radio operator
  • Safety traffic control of solid waste site

Warehouse Order Selector

Safeway
07.2021 - 07.2022
  • Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
  • Wrapped pallets in shrink wrap prior to loading.
  • Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
  • Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
  • Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.
  • Participated in ongoing training sessions and workshops, staying up-to-date with industry trends and advancements for continued growth in the role.
  • Contributed to a positive team atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
  • Streamlined the order picking process by implementing time-saving techniques learned from industry best practices.
  • Collaborated with team members to maintain a clean and organized work environment, ensuring optimal efficiency and safety.
  • Demonstrated adaptability during peak seasons by willingly taking on additional responsibilities, such as packing and shipping tasks.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Manager/Shift Lead

Walgreens
01.2017 - 06.2021
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • .Served as liaison between upper management and frontline staff members to facilitate clear communication of expectations, updates, or policy changes.
  • Oversaw talented team by actively communicating project information, remedying issues, and delivering positive feedback.
  • Maintained high safety standards through thorough training, regular inspections, and adherence to company policies.
  • Collaborated with other department leads to ensure seamless communication and coordination across all shifts.
  • Provided comprehensive training to new employees, ensuring their rapid integration into the team''s workflow.
  • Boosted customer satisfaction with proactive problem-solving and timely resolution of issues.
  • Enhanced team performance by developing and implementing effective shift schedules and task assignments.
  • Reduced overtime costs by effectively managing personnel resources during peak periods or absences.
  • Streamlined operations for increased efficiency through regular process reviews and workflow improvements.
  • Developed strong relationships with vendors for better negotiation on pricing, delivery times, and product quality.
  • Improved employee retention rates by fostering a positive work environment and providing ongoing support to staff.
  • .Oversaw facility maintenance tasks to ensure a clean, safe, and well-organized working environment for both employees and customers alike.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Education

Associate of Business Administration -

Modesto Junior College
Modesto, CA
05-2011

Skills

  • Punctuality
  • Flexibility
  • Heavy lifting
  • Hazardous material handling
  • Stress tolerance
  • Forklift certification
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Leadership skills
  • Multitasking Abilities
  • Organizational skills
  • Verbal and written communication
  • Basic computer skills
  • Detail-oriented

Languages

Spanish
Full Professional
Portuguese
Native or Bilingual

Timeline

Garbage Truck Helper /All Round General Laborer

Tracy Delta Solid Waste Management
08.2022 - 05.2025

Warehouse Order Selector

Safeway
07.2021 - 07.2022

Manager/Shift Lead

Walgreens
01.2017 - 06.2021

Associate of Business Administration -

Modesto Junior College

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