Leslie Gonzalez
Los Angeles,CA
Summary
Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Behavior Technician
ICAN-B
02.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Learned specialized behavior approaches to implement behavioral strategies.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Treated clients and families with respect and dignity.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Worked as part of collaborative team to address changing needs of children and families.
Cashier
Aramark
08.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Sales Associate
Target
05.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Retail Sales Associate Cashier
Footlocker
07.2018 - 03.2020
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records
- Connected with customers to support positive transaction experiences and address service concerns
- Operated POS terminals and cash drawer balancing
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
No Degree - Sociology
California State University, Los Angeles
Los Angeles, CA06.2026
High School Diploma -
Upper Merion High School
King Of Prussia, PA06.2021
Skills
- Visual Merchandising
- Autism Spectrum Disorder Knowledge
- Social Skills Development
- Encouragement and Motivation
- Documentation skills
- Multitasking Strengths
- Customer Satisfaction
- Guest Relations
- Communication
- Adaptability
Timeline
Behavior Technician
ICAN-B
02.2024 - Current
Sales Associate
Target
05.2022 - 09.2022
Cashier
Aramark
08.2021 - Current
Retail Sales Associate Cashier
Footlocker
07.2018 - 03.2020
No Degree - Sociology
California State University, Los Angeles
High School Diploma -
Upper Merion High School
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