SUSANA CANALES
Lakeland,US
Summary
Project Manager with a strong track record in project and personnel management, consistently leading teams to exceed performance targets. Sales Supervisor adept at resolving complex issues and mentoring team members in effective sales strategies. Claims Adjuster focused on optimizing time management and cost control while maintaining a strong customer-centric approach. Logistics and supply chain expert committed to driving operational efficiency through data analysis and continuous process improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PROJECT MANAGER
Janney Roofing
Tampa, US
04.2024 - Current
- Led development of project plans, monitoring progress and delivering status reports.
- Prepared project estimates, budgets, and schedules to optimize costs and resources.
- Negotiated contracts with vendors and suppliers to secure competitive pricing for materials.
Team Leader Manager
State Farm
Remote, US
10.2022 - 03.2024
- Mentored junior adjusters to enhance team performance through clear objective-setting.
- Resolved inquiries efficiently by providing real-time technical support via online chat.
- Ensured that deadlines were met by setting realistic goals.
Customer Service and Sales Agent & Su
GEICO
Lakeland, US
07.2014 - 03.2022
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Established monthly sales objectives by creating effective sales plans and quotas.
Medical Logistics Lead
U.S. Army
Fort Bliss, US
02.2018 - 10.2021
- Supervised a unit of 32 soldiers, coordinating medical supply operations under pressure.
- Oversaw management of over $1M in medical supplies, ensuring timely procurement and distribution.
- Implemented logistics strategies that reduced delivery times and decreased transportation costs.
- Ensured compliance with military regulations throughout procurement and distribution processes.
Education
BBA - BUSINESS ADMINISTRATION & MANAGEMENT
Florida Southern College
Lakeland, FL01-2027
BUSINESS ADMINISTRATION - MANAGEMENT
Polk State College
FL01-2016
HIGH SCHOOL DIPLOMA -
Mulberry High School
FL01.2014
Skills
- Leadership & Team Management
- Customer Service & Sales Excellence
- Problem Solving & Crisis Management
- Strategic Planning & Operations Improvement
- Coaching and mentoring
- Staff management
- Influencing skills
- Sales support
- Project oversight
- Cross-functional coordination
- Business services support
Certification
- Florida 2-20 General Lines Insurance License (Property & Casualty)
- 20-44 Personal Lines Insurance License (Property & Casualty across 44 states)
- 06-20 All-Lines Insurance Adjuster License (Florida)
Languages
Native, Bilingual
Languages
English
Full Professional
Spanish
Full Professional
Timeline
PROJECT MANAGER
Janney Roofing
04.2024 - Current
Team Leader Manager
State Farm
10.2022 - 03.2024
Medical Logistics Lead
U.S. Army
02.2018 - 10.2021
Customer Service and Sales Agent & Su
GEICO
07.2014 - 03.2022
BBA - BUSINESS ADMINISTRATION & MANAGEMENT
Florida Southern College
BUSINESS ADMINISTRATION - MANAGEMENT
Polk State College
HIGH SCHOOL DIPLOMA -
Mulberry High School
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