Summary
Overview
Work History
Education
Skills
Certifications
Languages
Timeline
Generic

Daniel Ortiz

Lakeland,FL

Summary

Results-driven Operations Manager with experience in solving operational challenges, improving efficiency, and creating systems that streamline daily operations. Skilled in developing SOPs (Standard Operating Procedures), optimizing workflows, controlling costs, and implementing processes that improve communication, productivity, and team performance. Proven ability to improve revenue, reduce operational inefficiencies, and build scalable systems that drive consistent business results.

Overview

11
11
years of professional experience

Work History

Operations Manager

Roadtex
12.2024 - Current

• Managed daily warehouse operations, including receiving, storage, shipping, and inventory flow to ensure operational efficiency, accuracy, and on-time execution.

• Developed and implemented SOPs, warehouse systems, and process improvements to optimize productivity, maximize space utilization, and maintain operational consistency.

• Controlled operational costs and improved performance by monitoring KPIs, inventory accuracy, labor productivity, equipment maintenance, and identifying opportunities for efficiency improvements.

• Led warehouse teams through staff training, scheduling, safety compliance, and performance management while maintaining high service standards and resolving operational issues.

Merchandising Team Leader

Sam's Club
09.2020 - 12.2024
  • Performed monthly audits, item audits and assisted with the annual inventory.
  • Help to maintain the club shrink under control by a total of 0.26% vs target 0.36% by performing detail research.
  • Manage to increase sales on different areas within the club by performing club resets and re-merchandising freight.

Nodal Network System Operator-Maintainer

US Army
12.2014 - 08.2020
  • Performing maintenance or conducting preventive maintenance checks and services (PMCS) to unit's equipment and network system.
  • Set up signal and communications system such as switches, routers, phone lines, internet connection, and end to end encrypted and unencrypted lines.
  • Troubleshooting the unit's network connections.

Education

Bachelor of Arts - Architecture

Polytechnic University of Puerto Rico
San Juan, PR
05-2014

Skills

  • Problem Solving & Decision-Making
  • SOP & Process Development
  • Inventory & Cost Control
  • Leadership & Team Management
  • Data Analysis & KPI Management
  • Safety & Compliance Management

Certifications

  • Food Safety Manager/ National Registry of Food Safety Professionals (02/2024 - 02/2029)
  • PLE Master Certification/ Powerlifting Equipment - Forklift, Scissor Lift and Electric Jack (10/2020 - Present)
  • Nodal Network Systems Operator – Maintainer

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Manager

Roadtex
12.2024 - Current

Merchandising Team Leader

Sam's Club
09.2020 - 12.2024

Nodal Network System Operator-Maintainer

US Army
12.2014 - 08.2020

Bachelor of Arts - Architecture

Polytechnic University of Puerto Rico
Daniel Ortiz