KEVIN SUNNY
Bellflower,USA
Summary
Logistics and transportation professional with over a decade of experience progressing from Dispatcher to Operations Manager. Demonstrated success in managing teams in high-pressure environments, optimizing customer service, and ensuring timely deliveries across multiple accounts.
Overview
13
13
years of professional experience
Work History
Operations Manager / Dispatcher
TForce Logistics
California
07.2016 - 08.2026
- Progressed through multiple promotions from Dispatcher to Operations Manager for 10+ years with TForce Logistics.
- Managed teams of 20+ employees in fast-paced logistics and transportation operations.
- Oversaw multiple customer accounts while working within demanding delivery schedules and strict deadlines.
- Coordinated daily transportation and dispatch activities to meet customer and operational requirements.
- Made real-time operational decisions and resolve problems in high-pressure situations.
- Worked hands-on with employees and supervisors, leading by example and maintaining focus on safety, quality, and customer satisfaction.
- Supported major customer accounts including Amazon, IKEA, Office Depot, Grainger, Google Express, Nordstrom and Staples.
- Provided customer service support and worked with customers to resolve issues and achieve satisfactory outcomes.
- Logistics & Operations Management
Operations / White-Glove Services
Small Business
Santa Fe Springs, California
01.2022 - 02.2023
- Supported white-glove delivery and logistics services for major companies.
- Worked on service operations involving customers including Crate & Barrel and Ryder.
On-Site Consultant
Architecture Firm
Long Beach, California
06.2015 - 04.2017
- Worked as an on-site consultant on architectural projects and supported project execution.
- Participated in special projects, including work associated with Queen Mary.
Independent Contractor
Network Global Logistics
Los Angeles, California
03.2013 - 07.2016
- Transported high-priority packages while maintaining quality, safety, and delivery requirements.
- Managed time-sensitive transportation assignments and maintained professional service standards.
Education
High School Diploma -
David Starr Jordan High School
Long Beach, CA01-2010
Geometric Dimensioning & Tolerancing and Mechanical Design, Business Management
Long Beach City College
Long Beach, CASkills
- Logistics & Transportation Operations
- Operations Management
- Dispatch & Routing
- Team Leadership & Supervision
- Scheduling & Time Management
- Customer Service
- Project Planning & Execution
- Problem Solving & Decision-Making
- Budgeting & Cost Control
- Transportation Coordination
- High-Priority Shipments
- White-Glove Delivery Operations
- Safety & Quality
- On-Site Project Consulting
Timeline
Operations / White-Glove Services
Small Business
01.2022 - 02.2023
Operations Manager / Dispatcher
TForce Logistics
07.2016 - 08.2026
On-Site Consultant
Architecture Firm
06.2015 - 04.2017
Independent Contractor
Network Global Logistics
03.2013 - 07.2016
High School Diploma -
David Starr Jordan High School
Geometric Dimensioning & Tolerancing and Mechanical Design, Business Management
Long Beach City College