Susana Cuellar
Spartanburg,SC
Summary
Results-driven professional with expertise in system integration and data analysis. Demonstrated success in cross-team collaboration to identify customer needs and implement solutions that enhance efficiency and accuracy. Proven track record of driving significant improvements in operational performance.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Business Solutions Engineer
Michelin
Greenville, SC
09.2017 - Current
- Collaborated with cross-functional teams to identify and document customer needs and requirements, ensuring alignment with business objectives.
- Analyzes data to support decision-making and optimize processes.
- Implemented system-to-system API integrations that reduced manual data processing by 50% for business customers and improved data transfer accuracy to 90% driving measurable gains in operational KPIs.
- Executes and defines functional, user interface, system integration tests using the latest technologies such as Postman, Bruno, and Insomnia.
- Developed performance indicators to measure and track key business outcomes.
- Contributed to creation of deployment guidelines, improving efficiency and reliability of application launches.
- Builds training material and contributes to customer and employee training.
- Administered and enhanced Salesforce B2B Commerce, supporting end-to-end digital purchasing experiences for business customers.
- Managed integrations between B2B Commerce and ERP systems, enabling real-time inventory and pricing visibility and reducing order processing delays by 40% to support multi-billion dollar tire sales annually.
IT Intern
Michelin
Greenville , SC
05.2016 - 08.2016
- Delivered Level 1 support for email and messaging systems, resolving user issues efficiently.
- Assisted in Office 365 global company migration, ensuring smooth transition for users.
- Evaluated native ticketing system to streamline process for support actions and requests.
Education
Bachelor of Science - Computer Science
University of South Carolina
Columbia, SC08-2017
Skills
- ERP software proficiency
- Cross-functional collaboration
- Issue investigation
- Information gathering
- Time management
- Client relationship management
- Adaptability & Flexibility
Languages
Spanish
Native/ Bilingual
Certification
SAFE Agile Certification - 2020
Timeline
Business Solutions Engineer
Michelin
09.2017 - Current
IT Intern
Michelin
05.2016 - 08.2016
Bachelor of Science - Computer Science
University of South Carolina