Susana De Reza
Duarte,CA
Summary
Dynamic and results-driven professional with extensive experience in fine dining service at HumanGood. Proven ability in customer complaint resolution and inventory management, ensuring exceptional guest satisfaction. Skilled in event setup and maintaining food safety standards, consistently delivering a personalized dining experience. Strong time management and leadership abilities enhance team performance.
Overview
10
10
years of professional experience
Work History
Wait Staff Lead
HumanGood
Bradbury
08.2017 - Current
- Delivering a personalized and fine dining experience for residents at a senior living community.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Supervised team of servers to ensure efficient service delivery.
- References: Amber Mora (909) 306-4087, Adriana Aguilera (626) 494-3745.
Banquet Server
Sodexo USA
Pasadena, California
08.2022 - 06.2025
- Set up banquet rooms according to event specifications and client requirements.
- Served food and beverages to guests in a timely and professional manner.
- Assisted with inventory management by tracking supplies before and after events.
- Collaborated with kitchen staff to coordinate meal service and special requests.
Esthetician
Citrus College Spa
Glendora
10.2018 - 01.2019
- Performed multiple kinds of facials including anti aging, acne, microdermabrasion, high frequency, and basic european facials
- Experienced in using hard wax for full face waxing and underarms, or brazilian waxing and using soft wax for legs, arms, and back waxing.
- Learned how to apply full face makeup including classic day makeup and smokey night makeup.
- References: Ann Everett (626)852-6484
Team Member
Pieology Pizzeria
Monrovia, California
04.2016 - 08.2017
- Provided excellent customer service during busy meal periods.
- Prepared pizzas and other menu items according to customer specifications.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted in training new team members on operational procedures.
Team Member
Papa Murphy's
Monrovia, California
08.2016 - 04.2017
- Prepared pizzas and other menu items according to customer specifications.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Collaborated with team members to achieve daily goals.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
ESTHETICIAN LICENSE -
CITRUS COLLEGE
Glendora01.2019
GED -
DUARTE HIGH SCHOOL
Duarte06.2015
Skills
- Fine dining service
- Inventory management
- Event setup
- Customer complaint resolution
- Food safety standards
- Customer relationship management
- Time management
Languages
English
Professional
Spanish
Professional
Accomplishments
Employee of the Month (December 2025)
Timeline
Banquet Server
Sodexo USA
08.2022 - 06.2025
Esthetician
Citrus College Spa
10.2018 - 01.2019
Wait Staff Lead
HumanGood
08.2017 - Current
Team Member
Papa Murphy's
08.2016 - 04.2017
Team Member
Pieology Pizzeria
04.2016 - 08.2017
ESTHETICIAN LICENSE -
CITRUS COLLEGE
GED -
DUARTE HIGH SCHOOL