Susana Echavarria
Weslaco,Texas
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Texas Realtor
Big Realty
10.2022 - 01.2024
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Assistant Branch Manager
First Convenience Bank
09.2017 - 10.2022
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Server
Longhorn Steakhouse
05.2013 - 09.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Diploma -
Donna High School
Donna, Texas06-2011
Skills
- Customer service
- Active listening
- Data entry
- Problem resolution
- Computer proficiency
- Professional telephone demeanor
- Scheduling
- Recordkeeping strengths
- Account management
- Prioritization
- Customer relations
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Texas Realtor
Big Realty
10.2022 - 01.2024
Assistant Branch Manager
First Convenience Bank
09.2017 - 10.2022
Server
Longhorn Steakhouse
05.2013 - 09.2017
Diploma -
Donna High School
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