Summary
Overview
Work History
Education
Skills
Timeline
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Susana Esparza

Summary

A committed and hardworking leader with 20 years of experience directing food service. A well-rounded leader with a talent for supervising employees and cross-training. Dedicated to providing the highest level of customer service and creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

13
13
years of professional experience

Work History

Cafeteria Assistant Manager

El Paso Independent Sch District
03.2024 - Current
  • Tracked food production levels and meal counts.
  • Maintained strict compliance with health and safety regulations, creating a safe and clean environment for customers and staff.
  • Developed strong relationships with vendors, negotiating favorable contracts for food supplies and equipment.
  • Use Websmart to analyze daily financial statements and reimbursable meals.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Collaborated with the Cafeteria Manager to develop innovative menu offerings that catered to diverse dietary preferences.
  • Assisted in managing a team of 8 employees, providing guidance and supervision to ensure excellent performance.
  • Monitored employee performance and provided constructive feedback to foster professional development.
  • Participated in hiring decisions by conducting interviews alongside the Cafeteria Manager.
  • Managed cash handling processes accurately, reconciling daily sales reports with bank deposits.
  • Reviewed and approved employee schedules and timesheets.
  • Motivated staff to perform at peak efficiency and quality.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Delegate daily staff responsibilities and job duties to improve quality of service, individual accountability, and sanitary standards.
  • Managed and motivated employees to be productive and engaged in work.

Cafeteria Manager/ Head Cook

Region 19 Head Start
10.2011 - 03.2024
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability, and sanitary standards.
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
  • Planned accordingly, following proper portioning and production records. Enter accurate daily production records following the food buying guide.
  • Developed creative menus to accommodate diverse dietary needs and preferences of customers.
  • Maintained a clean and safe environment, adhering to health department regulations and guidelines.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected kitchen appliances and equipment for proper working conditions and temperatures and directed staff to clean and adjust if needed.
  • Maintained adequate supply levels by monitoring and reordering food stock and dry goods to reduce food waste.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility in compliance with health codes, sanitation requirements, and program guidelines.
  • Resolved staff member conflicts, actively listened to concerns, and found an appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Assisted with menu development and planning.

Education

GED -

EPCC
El Paso, TX
06.2011

Skills

  • Team motivation
  • Nutrition knowledge
  • Menu Planning
  • Food Preparation
  • Team Development
  • Customer Service
  • POS System Operation
  • Supply Ordering

Timeline

Cafeteria Assistant Manager

El Paso Independent Sch District
03.2024 - Current

Cafeteria Manager/ Head Cook

Region 19 Head Start
10.2011 - 03.2024

GED -

EPCC

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Susana Esparza