Susana Flores
Midland
Summary
Seasoned Lead Key Holder with proven background in retail management. Strengths encompass team leadership, inventory control, and customer service excellence. Demonstrated impact in previous roles through improved store operations and training of new staff members. Skills include effective communication, problem solving, and commitment to achieving company objectives.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
15
15
years of professional experience
Work History
Lead Key Holder
Dollar General
Midland
07.2021 - Current
- Supervised store operations and ensured compliance with company policies.
- Managed cash register functions and handled customer transactions efficiently.
- Trained new staff on store procedures and customer service protocols.
- Organized merchandise displays to enhance product visibility and accessibility.
- Assisted in opening and closing procedures, ensuring security measures were followed.
- Managed inventory levels through cycle counts and physical inventories as needed.
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Maintained store security by monitoring alarms, locks, cameras, and access control systems.
- Supervised bank deposits and security procedures to support store opening and closing.
Stocker
Main market street
Midland
06.2018 - 03.2020
- Stocked shelves with products to maintain organization and accessibility.
- Assisted customers in locating items and provided product information.
- Monitored inventory levels and reported shortages to management promptly.
- Stocked shelves with newly arrived products.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Provided customer service by answering questions about product location, price and availability.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Cashier Team Lead
Toys"R"Us
Midland
04.2015 - 07.2018
- Supervised cashier team during busy retail hours at a leading toy retailer.
- Trained new cashiers on point-of-sale systems and customer service standards.
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Order Filler
Family Dollar Distribution Center
Midland
10.2010 - 02.2012
- Selected and packed products accurately for timely shipment to retail locations.
- Operated warehouse equipment safely to move goods throughout the distribution center.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Used handheld scanners to key in data for packages.
- Prepared products for packaging and shipping according to company specifications.
- Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
- Efficiently filled orders using hand-held scanners.
- Followed safety guidelines while operating machinery such as forklifts or pallet jacks.
- Verified accuracy of order picking by comparing items picked to customer invoices.
- Stacked merchandise on pallets for storage in the warehouse.
Skills
- Supervisory skills
- Cash handling
- Customer transactions
- Inventory management
- Customer service
- Team leadership
- Store operations
- Store maintenance
- Opening and closing coordination
- Daily reporting
- Customer service management
Timeline
Lead Key Holder
Dollar General
07.2021 - Current
Stocker
Main market street
06.2018 - 03.2020
Cashier Team Lead
Toys"R"Us
04.2015 - 07.2018
Order Filler
Family Dollar Distribution Center
10.2010 - 02.2012