Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Susana Flores

San Diego,CA

Summary

Dynamic customer service professional with extensive experience at Tramites De California Reg Service , excelling in problem resolution and customer relations. Bilingual in English and Spanish, I consistently enhanced client satisfaction through empathetic listening and efficient issue resolution. Proven ability to manage high-volume inquiries while maintaining composure and delivering accurate information.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Tramites De California Reg Services
10.2020 - Current
  • Managed customer inquiries and resolved issues efficiently to enhance service satisfaction.
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Resolved customer inquiries in both English and Spanish, enhancing communication and satisfaction.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and spanish -speaking customers.
  • I can create and update an LLC , Corporation in the state of California , statements of information ,
  • I can process a 2290, I can update , reinstate , close , and create a Dot authority .

Entrepreneur

Sycuan Casino Resort
03.2019 - 10.2020
  • Developed and implemented innovative marketing strategies to enhance guest engagement and loyalty.
  • Participated in industry conferences, networking with peers and staying informed about emerging trends and technologies.
  • Customer service was our priority , both in person as well as on the phone

Customer Service Representative

Phoneware Inc.
07.2018 - 03.2019
  • Managed high-volume phone calls, ensuring timely and accurate information delivery.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.

Education

GED -

Phoenix High School
Arizona City, AZ

Skills

  • Customer service
  • Customer relations
  • Problem resolution
  • Paperwork processing
  • Office administration
  • Active listening
  • Bilingual both english and spanish

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service Representative

Tramites De California Reg Services
10.2020 - Current

Entrepreneur

Sycuan Casino Resort
03.2019 - 10.2020

Customer Service Representative

Phoneware Inc.
07.2018 - 03.2019

GED -

Phoenix High School
Susana Flores