Susana Friesen
Niagara Falls,New York
Summary
Accomplished Office Manager with a proven track record at Buffalo Environmental Consultants, Inc., enhancing operational efficiency and fostering vendor relationships. Expert in bookkeeping and organizational skills, streamlined processes, and maintained meticulous financial records. Renowned for administrative support and developing effective filing systems, ensuring seamless project execution and positive customer interactions. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Office Manager
Buffalo Environmental Consultants, Inc.
03.2019 - 06.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Office Manager
Crestwicke
06.2003 - 08.2018
- Increased overall efficiency with the development and implementation of an effective filing system for documents and records management.
- Ensured timely completion of projects by effectively managing workloads and prioritizing tasks for the administrative team.
- Developed strong working relationships with vendors, resulting in improved services and financial benefits for the company.
- Maintained a highly organized workspace that fostered productive work habits for all employees within the office setting.
- Maintained immaculate records related to payroll processing thereby ensuring accurate salary disbursements each month.
- Coordinated logistics for events such as conferences or meetings, guaranteeing seamless execution from start to finish.
- Reduced expenses through careful budget planning, cost analysis, and renegotiation of vendor contracts.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Interacted with customers by phone, email, or in-person to provide information.
- Organized, facilitated and participated in community service efforts.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Reconciled account files and produced monthly reports.
Education
Accounting And Finance
Conestoga College
Ontario, CanadaSkills
- Organizational Skills
- Administrative Support
- Office Management
- Bookkeeping
- Payroll Processing
- Document Management
Timeline
Office Manager
Buffalo Environmental Consultants, Inc.
03.2019 - 06.2024
Office Manager
Crestwicke
06.2003 - 08.2018
Accounting And Finance
Conestoga College
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