Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Susana Hernandez Villasana

Rowlett,TX

Summary

Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Mcdonalds
02.2010 - 05.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Manager

Mcdonalds
06.2008 - 02.2010
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Education

GED -

Rowlett High School
Rowlett, TX
09-2023

Skills

  • Problem-solving
  • Customer service
  • Documentation and reporting
  • Inventory control
  • Store organization
  • Performance management
  • Staff training and development
  • Policy implementation
  • Store opening and closing
  • Employee scheduling

Accomplishments

  • Supervised a team of 40 staff members, ensuring efficient operations and high performance.
  • Recognized as Top Assistant Manager in District in 2015 & 2017 for outstanding leadership and results.
  • Trained 14 crew members for promotion to Crew Trainer roles
  • Developed 8 Crew Trainers into Managerial positions

Certification

  • ServSafe Food Handler's Certification

Languages

Spanish
English

Timeline

Assistant Store Manager

Mcdonalds
02.2010 - 05.2018

Manager

Mcdonalds
06.2008 - 02.2010

GED -

Rowlett High School

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Susana Hernandez Villasana