Susana Lopez
Los Angeles
Summary
Dynamic and results-driven professional with a proven track record of embracing new challenges and delivering exceptional outcomes. Recognized for a strong work ethic, adaptability, and outstanding interpersonal skills, consistently fostering positive customer experiences. Expertise in multitasking, time management, and employee training enhances the ability to lead teams effectively while ensuring operational excellence. Committed to cultivating an engaging environment through innovative strategies and diplomatic communication that prioritize customer satisfaction and team motivation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Manager
Big Sugar Bakeshop
09.2015 - 07.2024
- Managed daily operations of the store, including opening, and closing procedures.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
Assistant Store Manager
Cheryl’s Cookies
02.2011 - 09.2015
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed thorough opening, closing and shift change functions to maintain operations standards each day.
Education
Medical Assisting -
Associated Technical College
Los Angeles, CASkills
- Customer Service
- Cash Management
- Employee Scheduling
- Staff Management
- Store operations
- Spanish fluency
Certification
Servsafe
Timeline
Retail Manager
Big Sugar Bakeshop
09.2015 - 07.2024
Assistant Store Manager
Cheryl’s Cookies
02.2011 - 09.2015
Medical Assisting -
Associated Technical College