Susana Lopez-Vicente
Vancouver,WA
Summary
Patient-focused and results-driven professional with strong experience in medical, office setting, and clinical support. Skilled in delivering exceptional patient service, managing medical records, and supporting day-to-day operations in fast-paced healthcare and office environments. Adept at multitasking, promoting health services, and maintaining a welcoming, organized front office. Committed to enhancing patient experiences through effective communication, teamwork, and technology proficiency.
Overview
3
3
years of professional experience
Work History
Optometric Technician
Americas Best Contacts and Eyeglasses
Vancouver, WA
03.2025 - Current
- Ensure high quality patient care.
- Maintain a professional atmosphere and appearance of doctor's office and pretest room.
- Understand ocular terminology and diseases and know the ocular abbreviations.
- Explain to the patient the types of preliminary examinations.
- Complete necessary paperwork and perform testing on patients prior to doctor examination.
- Promote visual field testing and retinal screenings to eligible patients.
- Perform exam pre-screening.
- Review prescriptions and/or patient information carefully and identify special needs. Consult with the optician, Doctor or Retail Management when necessary.
- Ensure equipment, both Doctor's and pre-test, is properly maintained.
Bank Teller
Fibre Federal Credit Union
Castle Rock, WA
12.2023 - 05.2024
- Responsible for exceptional member service to include eye contact, welcome greeting, interest and willing to help, body language and tone, and ensuring members needs are fulfilled.
- Documents over the counter transactions.
- Understands and determines acceptability of negotiable items and member identification.
- Identifies and addresses member questions and concerns to offer solutions.
- Listens for clues in order to identify cross-sale opportunities. Refers to appropriate staff members
- Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.
- Maintains cash drawer and balances within guidelines established by Credit Union.
- Performs any additional duties as required by the Management Team.
Community Health Worker (CHW)
The Noble foundation
Vancouver, WA
02.2023 - 11.2023
- Teach individuals, groups, and communities about healthy behaviors, disease prevention, and management
- Engage populations and groups of people to connect them with services fro example screenings, immunizations, wellness programs, or financial aid programs
- Assist individuals better quality of life helping with social determinants of health such as housing, food, transportation, and employment
- Work/partner with different organizations and government agencies to improve local health systems and community spaces
CNA - Certified Nursing Assistant
Touchmark Retirement Center
Vancouver, WA
03.2022 - 08.2022
- Accompany patient through their daily tasks/activities
- Toilet assistance-helping patients use bedpans or toilets
- Assist to restroom when needed
- Incontinence care- changing briefs or adult diapers
- Assisting with special dietary needs
- Measuring vital signs for example temperature, blood pressure, heart rate, respiratory rate
Education
High school diploma -
Skyview High School
300 NW 139th St, Vancouver, WA 98685 06-2022
Skills
- Technology proficiency
- Communication skills
- Organizational skills
- Cash handling
- Data entry
- Banking
- Multitasking
- Phone etiquette
- Medical record keeping and data entry
- Teamwork and interpersonal skills
Timeline
Optometric Technician
Americas Best Contacts and Eyeglasses
03.2025 - Current
Bank Teller
Fibre Federal Credit Union
12.2023 - 05.2024
Community Health Worker (CHW)
The Noble foundation
02.2023 - 11.2023
CNA - Certified Nursing Assistant
Touchmark Retirement Center
03.2022 - 08.2022
High school diploma -
Skyview High School
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