Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susana Lugo

Oakland,CA

Summary

Looking for a position in a developed organization where my skills and abilities will add value and I will get a proper platform to explore my career in this field.

Overview

16
16
years of professional experience

Work History

Human Resources - Administrative Assistant II

City Of Oakland Head Start Program
09.2023 - Current
  • Responsible for coordinating the interview process and assisting with onboarding procedures.
  • One of my primary duties includes reaching out to candidates based on the candidate list provided by Human Resources Dept.
  • I select the candidates that are identified and proceed to schedule interviews, ensuring coordination between the candidates and the hiring manager.
  • Once a candidate has been selected, I play a vital role in assisting with the onboarding process. As part of the onboarding process, I diligently ensure that all required documents such as applications, degrees, transcripts, teacher permits, SOC, Oath, PIR, reporter mandated reporter documents, and immunizations records are up to date, filed and properly entered into the system.
  • I also have a vital role in the audit of all physical and electronic employee files in preparation for the FA2 Audit.
  • I assist in creating and entering trainings, run various report to help collect data and enter other pertinent information for HS, ERSEA, and our facilities department into ChildPlus.
  • Aside from these core responsibilities, I also provide administrative support and actively participate in event planning when necessary, ensuring everything runs smoothly and efficiently.

Human Resources Recruiter

Berkeley Bowl
11.2021 - 08.2022
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Conducted recruiting events to grow passive talent pipeline to prepare for future hiring needs.
  • Collaborated with HR director to develop and integrate workforce planning, analysis and solutions.
  • Leveraged creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals.
  • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
  • Worked on special HR projects to promote and enhance services offered.
  • Conducted candidate interviews and performed background checks and verification.

Branch Recruiter

Snelling Staffing Services
04.2019 - 06.2021
  • Serves as day to day contact for client/employee issues
  • Support full cycle recruitment
  • Review and screen resumes that come in different databases and identify qualified candidates that meet requirements
  • Coordinate interview schedules between candidates and clients
  • Proactively develop a pool of qualified candidates
  • Reviews and manages order submissions and order management
  • Participates in daily and weekly client meetings, analyzes client needs, and takes orders
  • Monitors employee turnover and absenteeism, taking action as appropriate
  • Provides additional administrative support, as necessary, to ensure internal and external client satisfaction
  • Prepare and maintain employee files, ensuring accuracy, compliance and confidentiality. Conduct regular audits of employee files
  • Process E-Verify
  • People Soft and People Net Access

Customer Service II

Dawn Foods Bakery Distribution
06.2017 - 03.2019
  • Accounts management Created backorder reports through SAP and corrected any issues to make sure orders were successfully placed and shipped.
  • Inventory transfer Communicated and worked side by side with transportation department.
  • Mail/Cash/Manifest Deposits.
  • Checked in drivers Emailed daily reports Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Created, maintained, and entered information into databases.
  • Used computers for various applications, such as database management or word processing.

Human Resources Assistant

IKEA Emeryville Home Furnishings
01.2017 - 06.2017
  • Managed and consolidated 300+ Employee's personal, medical and disciplinary files.
  • Professional Summary Skills Experience Used computers for various applications, such as database management or word processing.
  • Created, maintained, and entered information into databases.
  • Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as a endance records, correspondence, or other material.
  • Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Operated electronic mail systems and coordinated the flow of information, internally or with other organizations.

Order Processing Manager

Oa Logistics, Inc
04.2009 - 03.2015
  • Managed the order fulfillment process including order entry, administration, and shipping.
  • Responsible for overseeing the order tracking process by ensuring that all orders were processed in accordance with the organization's customer service standards.
  • Ensured adequate inventory levels were maintained to maximize customer satisfaction and minimize cost.
  • Maintained metrics, reports, process documentation, customer service logs, training and safety record Utilized various computers for different applications, such as database management or word processing.
  • Operated office equipment, such as fax machines, copiers, phone systems and arranged for repairs when equipment malfunctioned.
  • Completed forms in accordance with company policies and procedures.
  • Maintained scheduling.

Dispatcher

01.2008 - 03.2009
  • Scheduled and dispatched workers to appropriate locations.
  • Conducted follow up calls to ensure that customer service level was up to standards.
  • Handled multi phone lines and use of various office equipment.
  • Arrange for necessary repairs to restore service and schedules.

Education

Bachelor of Science - Business management

University of Phoenix
San Jose, CA

Associate of Arts - Criminal justice

University of Phoenix
San Jose, CA
2016

High School Diploma -

Mt. Eden High School
Hayward, CA
2004

Skills

  • Bilingual in Spanish - ability to speak, write and read Spanish and English
  • 50 WPM typing speed
  • Proficient in Microsoft Office, with a focus on Excel
  • Customer Service
  • Excellent Administration skills
  • Ability to handle multiple projects simultaneously
  • Setting up new and effective systems and processes
  • Database management
  • Applicant sourcing
  • Background checks
  • Candidate pipeline development
  • Candidate pre-screening
  • Bullhorn tracking software
  • SAP Software
  • PeopleSoft and PeopleNet
  • ADP
  • Employment verification
  • Resume scanning
  • Scheduling
  • Inventory
  • Order entry
  • Shipping
  • Transportation
  • ChildPlus
  • NeoGov

Timeline

Human Resources - Administrative Assistant II

City Of Oakland Head Start Program
09.2023 - Current

Human Resources Recruiter

Berkeley Bowl
11.2021 - 08.2022

Branch Recruiter

Snelling Staffing Services
04.2019 - 06.2021

Customer Service II

Dawn Foods Bakery Distribution
06.2017 - 03.2019

Human Resources Assistant

IKEA Emeryville Home Furnishings
01.2017 - 06.2017

Order Processing Manager

Oa Logistics, Inc
04.2009 - 03.2015

Dispatcher

01.2008 - 03.2009

Bachelor of Science - Business management

University of Phoenix

Associate of Arts - Criminal justice

University of Phoenix

High School Diploma -

Mt. Eden High School

Similar Profiles

CREATE PROFILE
Susana Lugo