Summary
Overview
Work History
Education
Skills
Certification
Experience
Education and Training
Timeline
Generic

Susana Marrero

Belleview,FL

Summary

Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities. Focused Pharmacy Technician Supervisor offering 3 years of experience and track record of excellence in leading high performing teams in fast-paced retail environments. Accomplished in filling prescriptions with expert precision. Proven mentor of new and established pharmacy technicians.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician II

Hca Florida
01.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Assisted in maintaining Joint Commission accreditation standards through strict adherence to established policies and procedures regarding IV medication preparation and dispensing.
  • Upheld a high standard of aseptic technique in the preparation of parenteral nutrition solutions, promoting positive patient outcomes.
  • Optimized resource utilization by closely monitoring stock levels and placing orders for essential supplies as needed.
  • Ensured patients received timely therapy by accurately interpreting physician orders for IV medications and communicating any discrepancies promptly.
  • Ensured proper disposal of hazardous waste materials following institutional policies and procedures to maintain a safe working environment for employees.
  • Fostered a team-oriented work environment by actively collaborating with pharmacy colleagues and other healthcare professionals to provide comprehensive patient care.

Lead Certified Pharmacy Technician

CVS Pharmacy
10.2020 - 01.2023
  • Verified and filled over 800 prescriptions per day in busy retail pharmacy setting.
  • Merchandised related products to drive pharmacy department sales.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Received, reviewed, dispensed and labeled over 800 prescriptions daily.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Compiled customer demographic, allergy and medical history background.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Efficiently responded to voicemails from healthcare providers and customers.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Entered patient and medication information into Rxconnect to generate prescription labels.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Handled over 900 daily prescription fills.

Pharmacy Technician

CVS Pharmacy
05.2019 - 10.2020
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Prepared prescription transfers to other pharmacies.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Cross-promoted supplement and nutritional products to maximize add-on sales.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Accurately selected, measured and combined prescription components to prepare custom orders.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Handled over 800 daily prescription fills.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Efficiently responded to voicemails from healthcare providers and customers.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.

Cashier Supervisor

CVS Pharmacy
03.2018 - 05.2019
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Greeted customers and responded to requests for information.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Processed exchanges and returns by inputting in company database.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.

Education

High School Diploma -

Home Schooled
Ocala
06.2017

Skills

  • Drug inventory control
  • Quality assurance and control
  • Pharmacy operations
  • FDA compliance
  • Sterile compounding
  • Clean room procedures
  • Dosage calculation
  • Order interpretation
  • IV preparation
  • Medication storage
  • Pharmacy software
  • Aseptic technique
  • Admixture techniques
  • Drug stability
  • Workflow efficiency
  • Hazardous drug handling
  • Time management
  • Attention to detail
  • Cleaning and sanitizing
  • Reliability
  • Excellent communication
  • Critical thinking

Certification

  • Certified by the Pharmacy Technician Certification Board (PTCB)
  • Certified Pharmacy Technician (CPhT)

Experience

["First-Line Supervisors of Retail Sales Workers"],["Pharmacy Technicians"],["First-Line Supervisors of Retail Sales Workers"]

Education and Training

other

Timeline

Pharmacy Technician II

Hca Florida
01.2023 - Current

Lead Certified Pharmacy Technician

CVS Pharmacy
10.2020 - 01.2023

Pharmacy Technician

CVS Pharmacy
05.2019 - 10.2020

Cashier Supervisor

CVS Pharmacy
03.2018 - 05.2019

High School Diploma -

Home Schooled

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Susana Marrero