Susana Martinez
Ontario,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
NFI Industries - Amazon Xdock XLA1
12.2023 - Current
- Coordinated with other departments for seamless flow of goods from receiving to shipping stages.
- Resolved issues related to customer returns, damaged goods or incorrect shipments promptly and professionally, maintaining positive relationships with clients.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Maintained clean, orderly work environment free of hazards.
Customer Service Representative
NFI Industries - Hain Celestial
09.2023 - 12.2024
- Checked shipments against paperwork and signed documents.
- Uncovered and resolved errors with minimal oversight.
- Updated computer tracking system with latest product movements.
- Coordinated storage locations and product movements.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Updated and maintained mailing lists and customer records.
- Picked orders, scanned products and packed boxes.
- Scheduled pickups and deliveries to maintain smooth operations.
- Collaborated with other departments on supply and quality issues.
Forklift Operator
NFI Industries - Carters
07.2021 - 09.2022
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
High School Diploma -
Ganesha High School
06.2017
Skills
- Product Knowledge
- Paperwork Processing
- Bilingual Spanish/English
- Microsoft Office Suite
- Spreadsheets
- Warehousing Functions
- Order Processing
- Shipping and receiving
- Problem-Solving
- Warehouse Operations
- Billing and Invoicing
- Wrapping and boxing
Timeline
Customer Service Representative
NFI Industries - Amazon Xdock XLA1
12.2023 - Current
Customer Service Representative
NFI Industries - Hain Celestial
09.2023 - 12.2024
Forklift Operator
NFI Industries - Carters
07.2021 - 09.2022
High School Diploma -
Ganesha High School
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