Susana Mejia
Fresno,CA
Summary
Results-driven in management, known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff, and monitors procedures to maximize efficiency and balance objectives with operational requirements. Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Department Manager
JCPenney
Fresno, CA
04.2024 - Current
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer complaints and issues promptly and professionally.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Developed promotional campaigns to increase brand recognition in target markets.
Manager
Own Business
Fresno, CA
04.2022 - 08.2023
- Accomplished multiple tasks within established time frames.
- Onboarded new employees with training and new-hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities, and mentoring team members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Human Resources Manager
Walmart
Fresno, CA
01.2015 - 04.2022
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
Supervisor
T J Maxx Store
Fresno, CA
10.2012 - 01.2015
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Collaborated with other departments to coordinate workflow processes between teams.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Created new strategies for improving customer service standards within the organization.
Assistant Manager
Ross Dress For Less
Fresno , CA
10.2003 - 06.2010
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
High School Diploma -
Mclane High School
Fresno, CA06.1999
Skills
- Hiring Trends and Analysis
- Human Resources Allocation
- Recruitment and hiring
- POS software
- Flexible schedule
Languages
Spanish
Professional
Timeline
Department Manager
JCPenney
04.2024 - Current
Manager
Own Business
04.2022 - 08.2023
Human Resources Manager
Walmart
01.2015 - 04.2022
Supervisor
T J Maxx Store
10.2012 - 01.2015
Assistant Manager
Ross Dress For Less
10.2003 - 06.2010
High School Diploma -
Mclane High School
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