Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Susana Olivas

Denver,CO

Summary

Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Full Arch Treatment Coordinator Manager

Dental Assoociates of Aurora
Aurora, CO
07.2024 - Current
  • Coordinated patient treatment plans and managed appointment scheduling efficiently.
  • Communicated treatment options and educated patients about procedures and costs.
  • Assisted patients with insurance verification and financial arrangements for treatments.
  • Managed follow-up communications with patients regarding their treatment progress.
  • Developed comprehensive treatment plans for maxillofacial reconstruction cases.
  • Conducted surgical procedures for implant placement and prosthetic restoration.
  • Educated patients on treatment options and post-operative care instructions.
  • Applied dental materials such as ceramics, gold alloys, acrylic resins and other metals in the fabrication of custom-made oral appliances.
  • Participated in continuing education courses to stay abreast of current trends in maxillofacial prosthodontics.
  • Utilized digital imaging technology to create precise impressions of teeth and gums.

Office Manager

Chateaux Family & Cosmetic Dentistry
Broomfield, CO
11.2023 - 07.2024
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Ensured accurate data entry of patient information into the office management system.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Monitored inventory of dental supplies and placed orders when necessary.
  • Developed procedures for tracking patient records and updating treatment plans as needed.
  • Coordinated with dental providers regarding patient care and scheduling needs.
  • Assisted in training new employees on office policies and procedures related to dental services.
  • Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
  • Organized educational seminars for both staff members and patients about oral health topics.

Back Office Dental Manager

Stamm Dental Wellness
Denver, CO
01.2022 - 12.2022
  • Provided training to new hires on office policies and procedures.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Back Office Dental Lead

Mollner Dentistry
Denver, CO
03.2014 - 12.2021
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sterilized instruments according to established guidelines and protocols.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Ordered supplies necessary for daily operations of the practice.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.

Education

Bachelor of Science -

Metro State University
Denver
05-2015

Skills

  • Supply management
  • Administrative support
  • Compliance monitoring
  • Billing and invoicing
  • Office management
  • Dental assisting
  • CEREC technology
  • Itero scanning
  • Oral surgery assistance
  • Orthodontic procedures
  • Endodontic assistance
  • Restorative dentistry
  • Loan processing solutions
  • Implant dentistry
  • All-on-4 and snap-on dentures

Languages

Spanish
Professional
English
Professional

Certification

  • EDDA Certification
  • Nitrous Certification
  • CPR Certified
  • Radiography Certification

References

References available upon request.

Timeline

Full Arch Treatment Coordinator Manager

Dental Assoociates of Aurora
07.2024 - Current

Office Manager

Chateaux Family & Cosmetic Dentistry
11.2023 - 07.2024

Back Office Dental Manager

Stamm Dental Wellness
01.2022 - 12.2022

Back Office Dental Lead

Mollner Dentistry
03.2014 - 12.2021

Bachelor of Science -

Metro State University

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