Susana Ortiz
Merrick,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Personal Assistant
The Art Of Tailoring By Carlos
Bellmore, NY
07.2024 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars, and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Facilitated smooth office operations by managing supplies inventory, and overseeing maintenance requests.
- Managed travel arrangements, including flights, accommodations, and itineraries, for smooth business trips.
- Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Kennel Attendant
K9 Resorts Daycare & Luxury Hotel
Garden City, New York
03.2023 - 02.2024
- Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
- Bathed and groomed pets using gentle techniques.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Played with dogs and cats to maintain socialization and reduce stress.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Maintained cleanliness of work areas including grooming stations, office space, storage areas.
Dog Walker
Pets2walk
Rye, NY
03.2022 - 02.2023
- Cared for pets during owners' absences.
- Monitored dogs throughout walks to avoid obstacles, dangerous situations, and confrontations with other problematic dogs.
- Developed long-term relationships with clients, and bonded with animals through regular contact.
- Fed the animals twice daily and refilled the water dish.
- Reported dog behavior issues and medical concerns to the owner for prompt resolution.
- Attracted new clients through referrals and word-of-mouth marketing.
- Walked and exercised dogs during owner absences
- Followed precise feeding instructions and schedules for animals under care.
- Played with dogs and cats to maintain socialization and reduce stress.
Culinary Lead
Cava Grill
Port Chester, NY
02.2022 - 06.2022
- Maintained cleanliness and sanitation across food service, storage, and preparation stations.
- Trained new team members on menu items, operating procedures, and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production, and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals. Oversaw inventory and ordered ingredients to restock freezers, ridges, and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager/Sales Associate
Mandee
Merrick, USA
04.2018 - 01.2021
- Met with each associate to establish realistic monthly sales goals.
- Set, enforced, and optimized internal policies for areas such as the sales floor and shipment room to maintain business agility and responsiveness to dynamic market demands.
- Coordinated and managed efficient, helpful staff performance to maximize customer satisfaction, operational efficiency, and business profits.
- Strengthened existing customer relationships through extensive communication and proven marketing strategies.
- Reduced workflow inconsistencies while recruiting, interviewing, and hiring new staff members.
- Greeted and welcomed new members, establishing and updating memberships to Mandee's sales programs.
- Performed customer needs assessments, and coordinated resolutions with supply chain and quality teams.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintain the company's visual, sales, and operational directives.
- Played a role in achieving stores' year-to-date sales plan, last year's goals, email/customer capture, and credit card solicitation.
- Enforced loss prevention tactics within the store.
- Assisted in shrink reduction, handling transfers, and receiving shipments, leading two stores to reduce their shrink.
Education
High School Diploma -
Calhoun High School
Merrick, NY01.2019
Skills
- Product ordering
- Multi-Task Management
- Sales
- Customer needs assessment
- Territory Sales Experience
- Customer satisfaction
- Creative problem solving
- Quick learner
- Excellent communication
- Client-focused
- Positive learning process
- Customer service
- Cash handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Personal Assistant
The Art Of Tailoring By Carlos
07.2024 - Current
Kennel Attendant
K9 Resorts Daycare & Luxury Hotel
03.2023 - 02.2024
Dog Walker
Pets2walk
03.2022 - 02.2023
Culinary Lead
Cava Grill
02.2022 - 06.2022
Assistant Manager/Sales Associate
Mandee
04.2018 - 01.2021
High School Diploma -
Calhoun High School
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