Susana Palacios
Berea,KY
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
15
15
years of professional experience
Work History
Teller Associate
Wells Fargo Bank, N.A.
Pompano Beach, FL
03.2015 - 03.2021
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit
- Maintained friendly and professional customer interactions
- Established rapport with new clients to increase satisfaction and loyalty
- Oversaw daily operations to ensure high levels of productivity
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Carried out day-day-day duties accurately and efficiently
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Identified sales opportunities and referred customers to branch partners in financial services
Store Manager
Payless Shoe Source
Wellington, FL
07.2006 - 06.2015
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated merchandise and displays to feature new products and promotions.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
Rosa De Jesús Cordero (Ecuador)
Ecuador07.1988
Skills
- Customer Service-Oriented
- Cashier's Checks
- Customer Service
- Balance Verification and Reconciliation
- Currency Counting Machines
- New Account Setup
- Discrepancy Resolution
- Account Services
- Transaction Error Identification
Languages
English
Spanish
Timeline
Teller Associate
Wells Fargo Bank, N.A.
03.2015 - 03.2021
Store Manager
Payless Shoe Source
07.2006 - 06.2015
High School Diploma -
Rosa De Jesús Cordero (Ecuador)