SUSANA PEREIRA
Westfield
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
30
30
years of professional experience
Work History
Administrative Clerk
Dunkin Donuts
01.2000 - Current
- Review all employee files to ensure all legal forms and company policies are signed
- Maintain weekly payroll files
- Assist with payroll preparation and enter data into payroll system
- Report work related incidents to the insurance company
- E-Verify all new employees
Office Administrative Assistant
Lahey Clinic
11.1994 - 12.1999
- Answered phones to direct callers, schedule appointments and provide general office information
- Collected co-pays and verified insurance information
- Sorted and distributed business correspondence to correct department or staff member
- Kept reception area clean and organized
- Managed and anticipated clerical needs of company employees, including copying, faxing and file employee files
- Called prescriptions refills to the pharmacy
Education
High School Diploma -
Peabody Veterans Memorial High School
Peabody, MASkills
- Excellent customer service skills
- Communication skills
- Fast learner
- Teamwork
- Computer Skills
- Organizational skills
- Typing skills
- Speak Portuguese and some Spanish
- Maintaining confidentiality
- Clerical support
- Attention to detail
- Verbal and written communication
- Scheduling appointments
Languages
Portuguese
Native or Bilingual
Timeline
Administrative Clerk
Dunkin Donuts
01.2000 - Current
Office Administrative Assistant
Lahey Clinic
11.1994 - 12.1999
High School Diploma -
Peabody Veterans Memorial High School
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