Susana Rivera Arias
Arcadia,WI
Summary
I am eager to contribute to strategic talent acquisition and grow within the recruiting function, allowing me the opportunity to make an impact within the employee job experience at work and being able to provide a boundaryless culture with equal opportunities to grow within an organization through diversity and continuous improvement.
Overview
1
1
Certification
6
6
years of professional experience
Work History
HR Interperter
Ashley Furniture Industries, Inc
Arcadia , WI
11.2023 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through phone to facilitate communication between parties unable to meet in person.
- Interpreted verbal communications between English and other languages in orientation, training, team meetings and other opportunities that require interpretation.
- Translate written communications into other languages for operations, Distribution center and other areas as needed.
- Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
- Supported HR Generalist in completing various projects to ensure timely and efficient outcomes.
- Provided support to employees for basic HR inquiries using company apps and external programs.
McDonalds Trainer
McDonald's
Arcadia, Wisconsin
02.2021 - 03.2022
- Trained new team members on operational procedures and customer service standards.
- Mentored staff in handling customer inquiries and resolving complaints effectively.
- Onboarded new employees with a series of duties that were assigned to them, ensuring they understood their assignments and responsibilities within their roles.
- Given the opportunity to lead daily fast-food operations in the absence of leadership such as running drive-through orders, ensuring the customer receives their order in a timely manner with an excellence of quality, and fixing equipment as needed all while training new employees
- Managed a series of inventories to ensure supplies were stocked, managed cashiering, and organized orders accurately as ordered.
Education
Associate of Science - Human Resource Management
Western Technical College
La Crosse, WI04-2027
Certification - Interperting
Viterbo University
La Crosse, WI05-2023
High School Diploma -
Arcadia High School
Arcadia WI05-2023
Skills
- Bilingual
- Effective communication
- Project management
- Process Improvement
- Moderate MS Office Skills
- Detail Oriented
- Cross cultural skills
- Cultural Sensitivity
- Organizational Skills
- Advanced Office Applications
- Sense of empathy
Certification
- Interperting Certificate
Accomplishments
- The Seal of Biliteracy - School award for being proficient in two languages (English & Spanish) by the State of Wisconsin
Timeline
HR Interperter
Ashley Furniture Industries, Inc
11.2023 - Current
McDonalds Trainer
McDonald's
02.2021 - 03.2022
Associate of Science - Human Resource Management
Western Technical College
Certification - Interperting
Viterbo University
High School Diploma -
Arcadia High School