Gabriela Arellano
Santa Ana,CA
Overview
10
10
years of professional experience
Work History
FRONT OFFICE ASSISTANT II
Memorial Care Cancer Institute
Laguna Hills, CA
02 2021 - Current
- Epic
- Experience in scheduling
- Scheduled follow up appointments and consults
- Collect outstanding bills & co payments
- Reconciliation at the end of the day
- Insurance verification
- Answer incoming and outgoing calls using multiple telephone system
- Send messages to physicians regarding patient messages
- Provide excellent customer service to all patients by knowledgeably answering questions; proactively solvingproblems.
FRONT OFFICE ASSISTANT
Paci c Cancer Medical Center
Anaheim, CA
04.2016 - 02.2021
- Scheduled follow up and new patient appointments
- Collected co-payments and did end of summary batch
- Answer all incoming and outgoing calls using multi line telephone system
- Distribute messages to appropriate person or department
- Sent emails and messages to Doctors and Physician Assistants
- Used electronic charts (Genious doc)
- Familiar with Excel, O ce and Word
- Obtained medical records from di ferent facilities
- Veri ed eligibility and obtained auth(s)
- Provided excellent customer service to all patients by knowledgeably answering questions; proactively solving problems
- Scan and le documents
- Organized and maintain medical records of over 1000 local members both manually and electronically
Education
Lorin Griset Academy
Santiago Canyon College
Skills
I am very experienced in front office account representative with almost 10 years experience working with oncology patients I am skilled in assisting patients and providing teamwork in many different settings
Languages
Spanish
Native or Bilingual
Timeline
FRONT OFFICE ASSISTANT
Paci c Cancer Medical Center
04.2016 - 02.2021
FRONT OFFICE ASSISTANT II
Memorial Care Cancer Institute
02 2021 - Current
Lorin Griset Academy
Santiago Canyon College