SUSANA SANCHEZ ALVAREZ
Dade City,FL
Summary
Motivated professional with strong customer service and time management skills. Committed to delivering positive experiences and enhancing organizational brand through effective multitasking and adaptability. Experienced in working independently and thriving under pressure while consistently meeting company needs.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Home Health Aide
Cornerstone Caregiving
Zephyrhills, Florida
08.2026 - Current
- Assisted with bathing, grooming, dressing, and toileting for daily personal care
- Assisted clients with bathing, dressing, and incontinence care.
- Assisted patients with safe transfers in and out of beds, wheelchairs, or automobiles, and with dressing and grooming.
- Reminded clients about medications and daily care routines
- Monitored client comfort, condition changes, and reported concerns to supervisors
- Delivered companionship and emotional support to enhance well-being of Cornerstone Caregiving clients
- Provided entertainment and companionship through conversation, reading, and board games.
- Prepared meals and followed diet instructions for home care clients
- Performed light housekeeping tasks, including laundry and tidying, to ensure a safe and clean living environment for clients.
- Documented care tasks and followed Cornerstone Caregiving service plans
- Recorded detailed care notes and submitted them to the supervisor for proper client file maintenance.
Sales Representative
LIBERTY MUTUAL INSURANCE COMPANY
Dade City, Florida
05.2026 - 07.2026
- Sold Liberty Mutual insurance products through consultative customer conversations.
- Built key customer relationships that led to increased sales.
- Explained auto, home, and life coverage options to prospects.
- Identified cross-selling opportunities to enhance customer value and drive additional revenue.
- Prospected new leads using outbound calls and referral networks.
- Prepared quotes and compared policy features for customers' needs.
- Coordinated with underwriters to resolve policy questions and approvals.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Listened to customer needs to recommend tailored products and services.
- Analyzed customer feedback to improve products and services.
Managing Agent
Acceptance Insurance
Dade City, FL
07.2023 - 04.2026
- Managed acceptance insurance customer accounts and service inquiries across policy lifecycles.
- Reviewed insurance applications for completeness, accuracy, and compliance requirements.
- Trained new staff on acceptance insurance procedures and service standards.
- Conducted telephone appointments with prospective clients to establish rapport and effectively communicate insurance services.
- Responded to customer inquiries and problems to promote great service.
- Maintained accurate records of all insurance transactions using computer software systems.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Provided education to customers on the importance of maintaining adequate insurance coverage to enhance their understanding and decision-making.
- Developed marketing materials, including flyers and brochures, to effectively promote available units in managed properties.
Insurance Agent
Acceptance Insurance
Dade City, FL
05.2021 - 07.2023
- Engaged potential clients through targeted direct marketing mailings and proactive phone outreach
- Delivered exceptional customer service by fostering strong relationships with clients
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Obtained underwriting approval by completing application for coverage
- Managed a high volume of customer calls effectively to ensure quick resolution with minimal wait times
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Responded to customer telephone calls promptly to provide assistance promptly to avoid on-hold wait times
- Provided primary customer support to internal and external customers
- Updated customer account information in database to ensure accuracy to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Allstar Insurance
Dade City, FL
05.2019 - 03.2021
- Delivered exceptional customer service by resolving complaints promptly and ensuring customer satisfaction
- Collaborated with shift manager to resolve issues and address customer concerns effectively
- Responded to customer policy inquiries for Allstar Insurance clients.
- Explained coverage details and policy changes to policyholders.
- Guided customers through policy renewals and account changes.
- Facilitated communication between clients, agents, and underwriting staff.
- Documented customer interactions in account records and notes.
- Followed insurance procedures and compliance standards during service calls.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Welcomed customers upon entry and addressed their needs swiftly and efficiently
- Adapted to a flexible schedule and took on additional shifts to support business operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
Opening Cashier and Produce Stock
Save-A-Lot
Dade City, FL
08.2018 - 11.2018
- Processed cash, card, and EBT transactions at front registers.
- Welcomed customers warmly at the front entrance. and provided friendly service at the opening cashier station.
- Scanned groceries and bagged items carefully for customer convenience.
- Restocked impulse items and organized checkout areas to enhance customer shopping experience.
- Maintained a clean and organized checkout area.
- Assisted customers in locating items throughout the store.
- Coordinated food and beverage deliveries to ensure adherence to food cost and budget.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures
- Arranged stock neatly on shelves to improve accessibility. shelves near checkout areas to maintain neat appearance of storefront.
- Verified product quality and quantity upon delivery to uphold high food standards.
Head Cook and Assistant Manager
Hungry Howies Pizza & Subs
Dade City, FL
01.2017 - 07.2018
- Identified customer preferences and provided tailored product recommendations, enhancing overall sales experience
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers
- Developed recipes, portion specifications, and standard preparation procedures for all dishes
- Supervised kitchen prep and food assembly for Hungry Howie's pizza and sub orders.
- Prepared dough, sauces, toppings, and sandwich ingredients for daily service.
- Maintained food safety, sanitation, and clean workstation standards throughout shifts.
- Trained kitchen staff on prep procedures and line station expectations.
- Ensured organization and cleanliness of kitchen, utensils, and storeroom, contributing to a safe and efficient work environment
- Collaborated with restaurant managers to streamline kitchen operations, ensuring efficient service delivery
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
Head Cook, Cashier and Server
Pizza Hut
Dade City, FL
01.2016 - 11.2016
- Operated ovens and handled pizza baking during busy shifts.
- Prepared dough, sauces, and toppings for Pizza Hut menu items.
- Ensured that all food safety regulations were followed in the kitchen.
- Followed food safety rules and temperature procedures.
- Maintained clean workstations and sanitized kitchen equipment.
- Restocked ingredients and supplies to support daily kitchen service.
- Kept the kitchen, cooking utensils, and storeroom clean and neat.
- Checked the freezer and refrigerator each day to verify proper functioning.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times.
Education
High School Diploma -
Pasco High School
Dade City, FLSkills
- Nutritional planning
- First aid training
- Client relationship building
- Client relations
- Customer support
- Quote preparation
- Policy administration
- Environmental safety
- Math and computer proficiency
- Detail-oriented
- Time optimization
- Multitasking adaptability
- Problem solving
- Self-motivated learner
- Effective listening
- Resourceful reliability
- Telephone etiquette
Languages
Spanish
Professional
Certification
- CPR Certified
- Florida 2-20 General Lines Agent License
Timeline
Home Health Aide
Cornerstone Caregiving
08.2026 - Current
Sales Representative
LIBERTY MUTUAL INSURANCE COMPANY
05.2026 - 07.2026
Managing Agent
Acceptance Insurance
07.2023 - 04.2026
Insurance Agent
Acceptance Insurance
05.2021 - 07.2023
Customer Service Representative
Allstar Insurance
05.2019 - 03.2021
Opening Cashier and Produce Stock
Save-A-Lot
08.2018 - 11.2018
Head Cook and Assistant Manager
Hungry Howies Pizza & Subs
01.2017 - 07.2018
Head Cook, Cashier and Server
Pizza Hut
01.2016 - 11.2016
High School Diploma -
Pasco High School