Susana Tapias Restrepo
Houston
Summary
Results-driven Medical Assistant with hands-on experience in patient care, venipuncture, injections, and front office operations in a walk-in clinic setting. Known for delivering compassionate patient care while efficiently managing patient flow, phone triage, and clinic inventory. Combines strong clinical skills with a background in customer service and fitness coaching to support positive patient outcomes. Bilingual in English and Spanish with excellent communication and organizational abilities.
Overview
9
9
years of professional experience
Work History
Medical assistant/office manager
Walk-Wellness Family Clinic
Houston, TX
07.2021 - Current
- Assist in patient care, including obtaining and documenting vital signs (blood pressure, pulse, temperature, SpO₂, weight) and medical history.
- Perform venipuncture and collect blood specimens following proper labeling and safety protocols.
- Process and prepare laboratory specimens for transport according to clinic and laboratory guidelines.
- Prepare patients for examinations and assist providers during clinical procedures.
- Administer injections and vaccinations per provider orders and established safety protocols.
- Review laboratory results with patients and communicate provider instructions clearly.
- Maintain organized and accurate electronic medical records while ensuring HIPAA compliance.
- Provide excellent customer service and compassionate patient communication in a fast-paced clinic environment.
- Perform patient check-in and check-out, including demographic and insurance updates.
- Monitor and manage clinic inventory, including vaccines and medical supplies.
- Track expiration dates and ensure proper storage of medications and vaccines.
- Coordinate supply ordering to maintain adequate stock levels and avoid shortages.
- Maintain exam room cleanliness, infection control, and OSHA compliance standards.
- Perform routine clinic cleaning and ensure readiness of patient care areas.
- Support daily clinic opening and closing procedures.
- Collaborate closely with providers and clinical staff to maintain efficient patient flow.
- Address patient concerns professionally and de-escalate sensitive situations when needed.
- Provide administrative support including scanning, faxing, and document management.
- Bilingual in English and Spanish; assist with interpretation for Spanish-speaking patients.
- Experience using TEBRA
- Assist with high-volume immunization.
- Train or support new staff members.
Sales / Personal Trainer
Fast Results Fitness (FRF)
Houston, TX
09.2020 - 03.2021
- Conducted one-on-one and small-group personal training sessions in person, focusing on strength, endurance, and overall fitness.
- Performed initial fitness assessments to evaluate client goals, limitations, and baseline performance.
- Designed and implemented individualized workout programs tailored to client needs and progress.
- Provided basic nutrition guidance and lifestyle coaching to support client fitness goals.
- Demonstrated proper exercise techniques and ensured safe equipment use to prevent injury.
- Monitored client progress and adjusted training plans to maximize results and retention.
- Motivated and coached clients to improve consistency, confidence, and long-term adherence.
- Sought and retained clients through relationship building, referrals, and networking.
- Utilized strong sales and communication skills to meet or exceed membership and training quotas.
- Maintained a professional, energetic, and supportive training environment.
Sales / Personal Trainer
24 Hour Fitness
11.2019 - 08.2020
- Delivered outstanding sales and service experiences to guests and members.
- Partnered with Sales and Service Manager (SSM) to enhance the member experience and retention.
- Built strong relationships with members by addressing questions and concerns.
- Generated leads and new business through referrals, guest passes, and cold calls.
- Scheduled appointments and follow-ups with potential clients.
Team Member / Cashier
Salata
04.2017 - 10.2019
- Prepared food in a timely, accurate manner following recipes and quality standards.
- Provided excellent customer service in both front-of-house and back-of-house operations.
- Maintained portion control and ensured a clean, organized food line.
- Fostered a positive teamwork environment and assisted in daily operations.
Education
Associate - science
Lone Star College
Houston, TXHigh school diploma - undefined
Alief Taylor High School
05.2018
Skills
- Vital Signs Measurement
- Venipuncture (Phlebotomy)
- Injections & Vaccine Administration
- Specimen Collection & Processing
- Patient Intake & Medical History
- Electronic Medical Records (EMR/EHR)
- Medical Inventory Management
- HIPAA Compliance
- Patient Education & Communication
- Time Management & Multitasking
- Team Collaboration
- Bilingual: English & Spanish
Languages
Spanish
Native or Bilingual
Timeline
Medical assistant/office manager
Walk-Wellness Family Clinic
07.2021 - Current
Sales / Personal Trainer
Fast Results Fitness (FRF)
09.2020 - 03.2021
Sales / Personal Trainer
24 Hour Fitness
11.2019 - 08.2020
Team Member / Cashier
Salata
04.2017 - 10.2019
High school diploma - undefined
Alief Taylor High School
Associate - science
Lone Star College