Susana Velazquez-Diaz
Modesto
Summary
Dedicated coffee professional with a passion for deepening knowledge and refining the craft of coffee preparation. Committed to delivering exceptional customer experiences and fostering a culture that values quality and education. Aims to contribute positively to a team that prioritizes meaningful connections through coffee.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Modesto, CA
07.2022 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new baristas on customer service best practices and beverage preparation.
- Optimized workflow processes, enhancing efficiency during peak service hours.
- Managed inventory levels, coordinating stock replenishment to minimize shortages.
- Resolved customer complaints promptly, enhancing overall customer satisfaction scores.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Worked
Hot Topic
Modesto, CA
11.2020 - 06.2022
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
Education
High School or GED - undefined
Peter Johansen High School
Modesto, CA05.2021
Skills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Heavy lifting
- Restocking skills
- Creativity and innovation
Timeline
Shift Supervisor
Starbucks
07.2022 - Current
Worked
Hot Topic
11.2020 - 06.2022
High School or GED - undefined
Peter Johansen High School