SUSANA VILLALOBOS
Hesperia,CA
Summary
Customer Service and Sales Professional experienced in delivering exceptional customer experiences in retail and food-service environments. Contributed to sales growth by accurately processing transactions, promoting relevant merchandise, and maintaining organized displays. Demonstrated reliability, adaptability, and teamwork while fostering a welcoming atmosphere for customers.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Cashier / Customer Service
Chevron
Whittier, CA
02.2021 - 07.2022
- Provided friendly, efficient customer service, enhancing customer experience during purchases and daily store interactions.
- Operated POS system, processed cash and card transactions accurately, ensuring smooth transactions even during busy periods.
- Identified customer needs and recommended relevant merchandise, contributing to increased sales.
- Stocked merchandise, maintained organized displays, and helped keep the sales floor and work areas clean and welcoming.
- Performed routine cleaning and mopping duties while maintaining a safe and orderly environment.
Cashier / Customer Service
ARCO AM/PM
Maywood, CA
07.2020 - 12.2020
- Delivered courteous customer service and managed daily cashier responsibilities in fast-paced convenience-store environment, ensuring customer satisfaction.
- Processed customer transactions and cash payments accurately while maintaining a professional, positive attitude.
- Guided customers in merchandise selection and enhanced sales through attentive service and tailored product recommendations.
- Stocked merchandise, maintained clean and organized areas, and assisted with food preparation.
- Performed sweeping, mopping, and routine duties to maintain cleanliness and support efficient store operations.
Cashier / Customer Service
WaBa Grill
Bell Gardens, CA
02.2016 - 02.2020
- Delivered exceptional customer service in a high-volume restaurant by efficiently managing in-person, phone, and online orders.
- Processed POS transactions and cash payments with accuracy, ensuring swift service during peak hours.
- Enhanced sales by understanding customer needs, detailing menu options, and suggesting additional items or add-ons.
- Worked collaboratively with team members to maintain smooth daily operations and a positive customer experience.
- Prepared and packaged food, assisted with kitchen prep, and followed workplace cleanliness and food-handling procedures.
Education
Administration of Justice coursework -
Victor Valley College
Victorville, CAHigh School / Equivalent -
Hesperia Community Education
Hesperia, CASkills
- POS Systems & Cash Handling
- Cash handling
- Card processing
- Register balancing
- Sales & Upselling
- Product Recommendations
- Customer Service & Customer Relations
- Phone & Online Orders
- Retail & Food-Service Operations
- Inventory & Stocking
- Basic Math & Transaction Accuracy
- Digital Transaction Management
- Sanitation Procedures
- Team Collaboration
- Bilingual: English & Spanish
- Register balancing
Personal Information
Work Permit: Authorized to work in the United States for any employer.
Certification
Child Development Associate (CDA) Certification & Childcare Certification, Food Handler Certification
ADDITIONAL INFORMATION
Authorized to work in the United States for any employer.
Timeline
Cashier / Customer Service
Chevron
02.2021 - 07.2022
Cashier / Customer Service
ARCO AM/PM
07.2020 - 12.2020
Cashier / Customer Service
WaBa Grill
02.2016 - 02.2020
Administration of Justice coursework -
Victor Valley College
High School / Equivalent -
Hesperia Community Education