SUSANA ZABALETA
Mission Viejo,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Reseller
Self-employeed
01.2021 - Current
- Buying and reselling sneakers on multiple platforms.
- Analyzed market trends to identify high-demand products, strategically adjusting product offerings to maximize revenue potential.
- Utilized data analysis tools to track sales performance, enabling informed decision-making for future inventory.
- Achieved consistent growth in monthly revenues through targeting new customers.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
Medical Assistant
Hoag Medical Group
11.2019 - 12.2021
- Measured vital signs, and documented patients medical history.
- Performed preliminary physical tests and accurately record results.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns and treatment.
- Responded to patient callbacks and phone-in requests.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Followed strict principles of OSHA and HIPPA to meet patient safety guidelines.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
ENT Medical Assistant
Head And Neck Associates Of O.C
12.2016 - 12.2018
- Managed, scheduled and coordinated office procedures and outpatient surgeries.
- Secured patient information and maintained patient confidentiality.
- Delivered relationship-based care aligned with organizational mission and values.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care.
- Helped patients and families feel comfortable during challenging and stressful situations.
- Relayed messages from patients to physicians about concerns and condition.
Urgent Care Medical Assistant
Hoag Medical Group Irvine
02.2010 - 12.2016
- Communicated and collaborated with the healthcare team and patients to identify and meet physical and emotional needs.
- Promoted health, well-being and safety of patients using nursing processes and care standards.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Helped patients and families feel comfortable by using compassion and empathy.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Utilized computerized Resource and Patient Management System NextGen and Electronic Health Record (EHR) system.
- Stocked clinical workstations and procedure rooms with necessary supplies.
Education
Business Management With A Minor in Marketing
Santa Ana College
Santa Ana, CA2025
Medical Assistant Certificate
Everest College
Santa Ana, CA09.2010
High School Diploma -
Mission Viejo High School
Mission Viejo, CA06.2008
Skills
- MS Office
- Data Entry
- PowerPoint
- Problem solving
- Brand Awareness
- Customer Service
- Payment Collection
- Excel Spreadsheets
- Spreadsheet Tracking
- General housekeeping
- Inventory Management
- Professional Appearance
- Strong communication skills
- Professional bedside manner
- Calm and level-headed under pressure
Timeline
Reseller
Self-employeed
01.2021 - Current
Medical Assistant
Hoag Medical Group
11.2019 - 12.2021
ENT Medical Assistant
Head And Neck Associates Of O.C
12.2016 - 12.2018
Urgent Care Medical Assistant
Hoag Medical Group Irvine
02.2010 - 12.2016
Business Management With A Minor in Marketing
Santa Ana College
Medical Assistant Certificate
Everest College
High School Diploma -
Mission Viejo High School
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