Susan D McClain
Cottonwood,AZ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. To continue to learn and grow in a job I love, with customers and co-workers who are a pleasure to work with, and to be able to assist other new hires in learning and growing to be the best CSR they can be.
Overview
33
33
years of professional experience
Work History
CSR III
State of Arizona/MVD
Cottonwood, AZ
07.2019 - Current
- I processed applications for driver's licenses and identification cards efficiently.
- I assisted customers with vehicle registration and title transfers in addition to level I vehicle inspections as needed.
- I educated customers on MVD policies, regulations, and compliance requirements.
- I maintained accurate records of customer interactions and transactions.
- I collaborated with team members to enhance service delivery.
- I am reliable and detail-oriented.
- I have worked as an accountant in the bookkeeping process of monies collected during customer services at the close of the day.
Pharmacy and Store Support
CVS Pharmacy
Cottonwood, AZ
02.2018 - 11.2019
- I worked in the front of the store as a cashier and customer service representative.
- I would also stock, do refunds, and check in merchandise.
- I also worked as a cashier in the pharmacy.
- I was a licensed pharmacy tech trainee.
- Handled cash, credit, and debit payments accurately and securely.
Store Support
Natural Grocers by Vitamin Cottage
Sedona, AZ
01.2017 - 11.2017
- I was mainly a cashier at this store.
- I also stocked and faced the store.
- I directed incoming calls and counted out my drawer at the end of my shift, also other duties as assigned.
Various positions
Wal-Mart
02.2006 - 10.2015
- I started in Pueblo West, CO as a garden center associate and was transferred to 1st shift in stock.
- April of 2007 I left Pueblo West, and was transferred to Council Bluffs, IA as a cashier.
- I did many jobs as an employee of Wal-Mart.
- I stocked, and cashiered and worked as a cashier in the pharmacy also.
- I volunteered to be sent to Williston, ND for 3 months to help out a struggling store.
Office Manager
Southern Colorado CounterTops, Inc.
Pueblo West, CO
08.2004 - 04.2005
- I was the office manager for this counter top making business.
- I did the data entry of all new invoices for sales.
- I made the deposits and took care of accounts receivable and payable.
- I was responsible for checking in and confirming shipments and tracking PO's.
- I checked input by others for accuracy.
- I did data entry of accounts receivable, I also did work for purchasing.
- I did filing and some typing.
- I also took care of the showroom and the customers' questions.
Office Manager
Olympic Optical Inc., P. S.
Port Townsend, WA
03.2003 - 04.2004
- I was the office manager for a busy optical office.
- I did data entry of new patients and new orders.
- I did insurance billing - electronic and manual.
- I also took care of the customers, both in office and on the phone.
- I also attended a coding and billing seminar.
- I took care of the accounts receivable.
- I used a program called Optimeyes, and I also used Cortex/EDI and VSP's Eyefinity for the electronic billing.
- I also fit and measured patients for new glasses.
- I helped the patients to select the appropriate lenses and options for them, and when the glasses were made, I fit the glasses to them.
- I did some repairs and I did adjustments on patients' glasses.
- This was a very customer service based business.
Office Manager
Young's Drilling & Pump Services, Inc. & Arkansas Valley Drilling
Canon City, CO
02.1997 - 09.2002
- I was the sole office manager/bookkeeper in this very busy office.
- I managed heavy volume of phone traffic, applied for well permit applications, payroll, accounts payable and receivable, collections, data entry, filing, and typing.
- I did a varied amount of ordering and stocking of supplies.
- I also handled customer relations.
- This position required excellent communication and data processing skills along with a high attention to detail.
- I used Microsoft Office, Microsoft Word and MS Works and QuickBooks.
Bookkeeper/Office Manager
Terminix International Co., L.P.
Colorado Springs, CO
08.1992 - 11.1996
- I was the sole bookkeeper for the pest control and termite departments in this busy office for 3 ½ of the 4 years that I was there.
- I handled complaint calls and billing questions and all of the general office work by myself until the office grew to where they needed two bookkeepers.
- I did daily operation reports and weekly operation reports and monthly (month end) operation reports.
- Accounts receivable and payable, bank deposits, collections, data entry, heavy phones, filing, and some typing.
Education
Nebraska Methodist College - Phlebotomy
Nebraska Methodist College
Omaha, NESouth West Academy of Technology - Full-Charge Bookkeeping
South West Academy of Technology
Phoenix, AZUniversity of Southern Colorado - Computer science with math minor
University of Southern Colorado
Pueblo, COFremont Beauty College - Cosmetologist license
Fremont Beauty College
Canon City, COFlorence High School -
Florence High School
Florence, COSkills
- Data entry accuracy
- Attention to detail
- Customer service
- Cash handling
- Customer relationship management
- Application processing
References
References upon request
Timeline
CSR III
State of Arizona/MVD
07.2019 - Current
Pharmacy and Store Support
CVS Pharmacy
02.2018 - 11.2019
Store Support
Natural Grocers by Vitamin Cottage
01.2017 - 11.2017
Various positions
Wal-Mart
02.2006 - 10.2015
Office Manager
Southern Colorado CounterTops, Inc.
08.2004 - 04.2005
Office Manager
Olympic Optical Inc., P. S.
03.2003 - 04.2004
Office Manager
Young's Drilling & Pump Services, Inc. & Arkansas Valley Drilling
02.1997 - 09.2002
Bookkeeper/Office Manager
Terminix International Co., L.P.
08.1992 - 11.1996
Nebraska Methodist College - Phlebotomy
Nebraska Methodist College
South West Academy of Technology - Full-Charge Bookkeeping
South West Academy of Technology
University of Southern Colorado - Computer science with math minor
University of Southern Colorado
Fremont Beauty College - Cosmetologist license
Fremont Beauty College
Florence High School -
Florence High School