Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camry Colon

Lansing,OH

Summary

Call center/clerical field professional offering polished communication skills. Bring excellent organizational skills along with professionalism. Self-motivated and true team player. Looking to obtain a position that will utilize all of my skills in a work environment with potential growth.

Overview

6
6
years of professional experience

Work History

CSR III

Morley, INC
07.2023 - 05.2024
  • Researching and resolving patient questions regarding benefits, insurance eligibility, payments and quality care issues.
  • Handling and processing claims sent by providers and or patients.
  • Using on the spot thinking skills and employee resources to resolve patient complaints.
  • Attending weekly meetings with co-workers to find ways to improve and share our thoughts.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Roadside Assistance Dispatcher

Morley, INCs
06.2021 - 07.2023

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  • Liaised with law enforcement agencies as needed during emergencies or incidents requiring additional support.
  • Managed high call volumes, prioritizing urgent requests to ensure prompt resolution and customer satisfaction.
  • Reduced wait times for customers by implementing effective communication strategies between dispatchers and service providers.
  • Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from both clients and colleagues.
  • Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.
  • Supported team members during periods of high call volume or challenging scenarios, fostering a collaborative work environment.

Foreclosure Processor

Celink
09.2018 - 02.2021
  • Gathered information regarding lien payoff amounts, tax data and credit standing
  • Maintained and updated all portfolios by state given by foreclosure management
  • Data entry for appraisals received via email
  • Communicated with Sheriff's and lawyers via e-mail regarding property deed
  • Sorted paper mail and documents
  • Scanned documents into system

Education

High School - General

Potterville High School
Potterville, MI
06.2012

Skills

  • Inbound and outbound calling
  • Money handling abilities
  • Multi-line phone talent
  • Technical support
  • Data entry
  • Management
  • Debt collection certification and training
  • Microsoft Word, Excel and PowerPoint
  • 60 WPM typing
  • Negotiation
  • Active listening
  • Critical thinking
  • Professional telephone demeanor

Timeline

CSR III

Morley, INC
07.2023 - 05.2024

Roadside Assistance Dispatcher

Morley, INCs
06.2021 - 07.2023

Foreclosure Processor

Celink
09.2018 - 02.2021

High School - General

Potterville High School
Camry Colon