Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Alyssa Rogers

Hamilton,MT

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

CSR IIIOffice ManagerHealth CoachOffice Administrative AssistantCustomer Service Representative

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

HybridRemoteOn-Site
Location: Hamilton, MT, USMissoula, MT
Open to relocation: Yes

Salary Range

43000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid time off4-day work weekPaid sick leaveHealthcare benefitsWork from home optionCompany Culture

Summary

Personable and dedicated Customer Service Representative with extensive experience in Banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

CSR III

Wells Fargo & Company
Billings, MT
04.2022 - 05.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Office Manager

Mountain Health Functional Medicine
Billings, MT
04.2016 - 09.2017
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Proposed or approved modifications to project plans.

Health Coach

Mountain Health Functional Medicine
Billings, MT
04.2016 - 09.2017
  • Improved general health of clients by sharing nutrition information and fitness tips.
  • Monitored clients' progress and compared to pre-determined health targets.
  • Collaborated with 320 clients to develop plan of action based on health goals.
  • Reported on clients' health status by interpreting data.
  • Gathered health data from clients using self-assessment tools.
  • Presented health education talks at training workshops and conferences in local area.
  • Presented public talks to promote specific topics and work of organization.
  • Screened clients for variety of health risk factors to make appropriate referrals.
  • Developed operational plans and policies necessary to achieve health education objectives and services.
  • Maintained databases and mailing lists to facilitate functioning of health education programs.
  • Used best-practice methodologies and programs, supporting community initiatives and research.
  • Enhanced awareness of health resources and worked to connect individuals with programs.
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
  • Collaborated with public relations team to organize and promote education programs and special events.
  • Spoke with health community workers and members of public about importance of health, prevention and treatment.
  • Conducted evaluations and diagnostic studies to assess quality and performance of health education programs.
  • Conducted one-on-one meetings with various businesses for partnership recruitment.
  • Prepared and presented press releases and maintained program-related website to provide information.
  • Helped improve quality of training seminars and public health education materials.
  • Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.

Education

Associate of Applied Science - General Studies

The University of Montana
Missoula, MT
05.2024

Bachelor of Science - Criminal Justice

Pioneer Pacific College
Wilsonville, OR
05.2008

High School Diploma -

Mckay High School
Salem, OR
01.2005

Skills

  • Service Upselling
  • Microsoft Outlook
  • High-Energy Attitude
  • Reading Comprehension
  • Materials Transport
  • Executive Management Support
  • Customer Service
  • Office Equipment Proficiency
  • Active Listening
  • 10-Key
  • Calendaring
  • System Implementation
  • Product Knowledge
  • Call Center Operations
  • Coordination
  • Team Development
  • Adaptive Team Player
  • Positive and Professional
  • Document Control
  • Conflict Resolution
  • Medical Terminology Knowledge
  • Prioritization
  • Technical Support
  • Typing Proficiency
  • Staff Training
  • Shipping and Receiving Understanding
  • Account Updating
  • Report Transcription
  • Computer Proficiency
  • Problem-Solving Abilities
  • Letter and Memo Composition
  • Administrative Support
  • Customer Consulting
  • Inbound and Outbound Calling
  • Multi-Task Management
  • Call Management
  • Courteous Demeanor
  • Account Management
  • Critical Thinking
  • Complaint Resolution

Timeline

CSR III

Wells Fargo & Company
04.2022 - 05.2022

Office Manager

Mountain Health Functional Medicine
04.2016 - 09.2017

Health Coach

Mountain Health Functional Medicine
04.2016 - 09.2017

Associate of Applied Science - General Studies

The University of Montana

Bachelor of Science - Criminal Justice

Pioneer Pacific College

High School Diploma -

Mckay High School

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