Vanessa Caro
El Paso,TX
Summary
I am dedicated in any line of work that I choose to do. I take pride in my work and give my all to make sure i grow and learn with the company. I am motivated and I maintain a positive attitude with a smile on my face everyday.
Overview
16
16
years of professional experience
Work History
CSR III
DATAMARK Inc.
04.2021 - 03.2024
- As a CSR III at Datamark Inc there was many responsibilities. Main Duties focus on Quality Assurance and I was the Main trainer for upcoming new agents.
- De-escalated calls where customers request to speak with supervisors
- Collaborated with management to establish company-wide goals for quality assurance excellence.
- Evaluated individual performance through periodic reviews, offering constructive feedback that facilitated professional growth.
- Enhanced employee performance through effective quality assurance training and coaching sessions.
- Optimized existing training programs to better align with company goals and objectives.
- Assessed individual learning needs, tailoring instruction accordingly for maximum impact.
Customer Service
Alroica
02.2014 - 08.2016
- Troubleshooting for AT&t Uverse. Internet, Cable and Home phone.
- Assisted callers in troubleshooting at home devices
- Sending ticket for technicians to be dispatched if issues were not resolved
Insurance Sales Agent
Dollar Insurance
09.2008 - 02.2016
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Developed sales strategies to increase sales of insurance policies.
- Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance.
Education
High School Diploma -
Thomas Jefferson High School
El Paso, TXSkills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Professional telephone demeanor
- Customer Service
- Microsoft Outlook
- Documentation
- Conflict Resolution
- Problem Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CSR III
DATAMARK Inc.
04.2021 - 03.2024
Customer Service
Alroica
02.2014 - 08.2016
Insurance Sales Agent
Dollar Insurance
09.2008 - 02.2016
High School Diploma -
Thomas Jefferson High School
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