Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Caro

El Paso,TX

Summary

I am dedicated in any line of work that I choose to do. I take pride in my work and give my all to make sure i grow and learn with the company. I am motivated and I maintain a positive attitude with a smile on my face everyday.

Overview

16
16
years of professional experience

Work History

CSR III

DATAMARK Inc.
04.2021 - 03.2024
  • As a CSR III at Datamark Inc there was many responsibilities. Main Duties focus on Quality Assurance and I was the Main trainer for upcoming new agents.
  • De-escalated calls where customers request to speak with supervisors
  • Collaborated with management to establish company-wide goals for quality assurance excellence.
  • Evaluated individual performance through periodic reviews, offering constructive feedback that facilitated professional growth.
  • Enhanced employee performance through effective quality assurance training and coaching sessions.
  • Optimized existing training programs to better align with company goals and objectives.
  • Assessed individual learning needs, tailoring instruction accordingly for maximum impact.

Customer Service

Alroica
02.2014 - 08.2016
  • Troubleshooting for AT&t Uverse. Internet, Cable and Home phone.
  • Assisted callers in troubleshooting at home devices
  • Sending ticket for technicians to be dispatched if issues were not resolved

Insurance Sales Agent

Dollar Insurance
09.2008 - 02.2016
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Developed sales strategies to increase sales of insurance policies.
  • Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance.

Education

High School Diploma -

Thomas Jefferson High School
El Paso, TX

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • CRM Software
  • Active Listening
  • Critical Thinking
  • Problem-solving abilities
  • Professional telephone demeanor
  • Customer Service
  • Microsoft Outlook
  • Documentation
  • Conflict Resolution
  • Problem Resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

CSR III

DATAMARK Inc.
04.2021 - 03.2024

Customer Service

Alroica
02.2014 - 08.2016

Insurance Sales Agent

Dollar Insurance
09.2008 - 02.2016

High School Diploma -

Thomas Jefferson High School

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Vanessa Caro