Sandra Croley
Columbus,GA
Summary
Accomplished CSR III at West Central Health District, adept in CRM software and renowned for exceptional customer focus. Elevated customer satisfaction through empathetic service and conflict resolution. Proven track record in managing sensitive information at Aflac, showcasing professional telephone demeanor and information security skills. Achieved significant improvements in efficiency and customer loyalty.
Overview
27
27
years of professional experience
Work History
CSR III
West Central Health District
Columbus, GA
08.2020 - Current
- Managed high call and chat volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered customer chats with minimal wait times.
Customer Service Representative
Afni, Inc.
Opelika, AL
11.2019 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Receptionist
Middle Georgia Rehab
Byron, GA
04.2019 - 08.2019
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Executive Assistant
Aflac
Columbus, GA
04.1998 - 11.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Education
Associate of Applied Science - Accounting
Miller Motte Business College
ClarksvilleSkills
- Call center experience
- Customer focus
- Conflict Resolution Skills
- CRM Software Experience
- Professional telephone demeanor
- Office equipment proficiency
- Scheduling
- Clerical support
- Information security
Timeline
CSR III
West Central Health District
08.2020 - Current
Customer Service Representative
Afni, Inc.
11.2019 - 02.2020
Receptionist
Middle Georgia Rehab
04.2019 - 08.2019
Executive Assistant
Aflac
04.1998 - 11.2018
Associate of Applied Science - Accounting
Miller Motte Business College