Lori Jolliff
Rawson,OH
Summary
Driven by a results-focused approach, I leveraged my customer service and active listening skills at Premier Bank and Appleseed IGA to enhance customer satisfaction and loyalty. Expert in managing high call volumes and bakery operations, I achieved significant cost savings and fostered long-term client relationships through empathy and efficiency. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
24
24
years of professional experience
Work History
CSR III
Premier Bank
06.2022 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- I worked at Premier Bank prior for 5 years left to travel and came back.
Bakery Manager
Appleseed IGA
04.2000 - 03.2016
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
Education
High School Diploma -
Arlington
Arlington, OH06.1982
Skills
- Customer Service
- Active Listening
- Call center experience
Timeline
CSR III
Premier Bank
06.2022 - Current
Bakery Manager
Appleseed IGA
04.2000 - 03.2016
High School Diploma -
Arlington
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