Susan K. Wylie
Fenton,MI
Summary
Dynamic relationship banker delivering exceptional customer service and driving sales growth. Skilled in account management and conflict resolution, dedicated to enhancing client satisfaction and ensuring compliance across financial transactions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Relationship Banker
Comerica Bank/Fifth Third Bank
Brighton, Michigan
10.2018 - Current
Facilitated account management transactions and resolved financial inquiries for clients.
Contributed to branch sales initiatives through referrals and product recommendations.
Provided exceptional customer service in a fast-paced environment.
Personal Banker
Bank of America/Huntington National Bank
Flint, Michigan
09.2010 - 08.2018
Executed cash handling procedures at teller line, ensuring accuracy and security.
Conducted monthly audits and cash counts to verify balances and compliance.
Opened new accounts while fostering strong customer relationships.
Provided tailored financial suggestions to meet client needs and enhance satisfaction.
Volleyball coach
Arensal Volleyball Club
Flushing, Michigan
12.2011 - 05.2016
Mentored young teenage girls in personal development and leadership skills.
Coached volleyball to teach teamwork and discipline.
Integrated life lessons into sports training to foster holistic growth.
Skills
- Client management
- Financial analysis
- Account management
- Sales strategy
- Regulatory compliance
- Customer relationship management
- Risk assessment
- Digital banking solutions
- Conflict resolution
- Team collaboration
- Mentorship and coaching
- Effective communication
Certification
Notary
Timeline
Sr. Relationship Banker
Comerica Bank/Fifth Third Bank
10.2018 - Current
Volleyball coach
Arensal Volleyball Club
12.2011 - 05.2016
Personal Banker
Bank of America/Huntington National Bank
09.2010 - 08.2018