Susan L. E. Wise

• Managed operations for two home health offices, ensuring high-quality patient care delivery.
• Oversaw staff scheduling to optimize workforce efficiency and meet patient needs.
• Achieved zero deficiencies in licensure and certification through adherence to compliance standards.
• Conducted frequent in-services for staff training, promoting best practices in patient care.
• Fostered a respectful environment by treating staff and patients with dignity.
• Distributed home-cooked meals during in-services to enhance team morale.
• Provided small gifts to each patient during Christmas as a gesture of appreciation.
• Maintained strict policies to ensure immediate response to patient hygiene needs.

• Administered medications and treatments to residents as prescribed by healthcare providers.
• Gave Medications as ordered on my shifts.
• Provided emotional support to residents, fostering a nurturing and supportive atmosphere.
• Organized recreational activities to promote social skills and personal development.
• Created processes for maintaining security protocols within the house premises.
• Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Delegated work to staff, setting priorities and goals.
• Established and enforced procedures and work standards, promoting team performance and safety.
• Polished furniture and room accessories to keep all areas bright and fresh.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Coached staff on strategies to enhance performance and improve customer relations.
• Swept and damp-mopped private stairways and hallways.
• Collaborated with multiple departments to maximize workflow and efficiency.

• Collaborated with interdisciplinary teams to develop effective patient care plans.

Provided patient assessments and developed individualized care plans.

Administered medications and monitored patient responses during home visits.

Educated patients and families on health management techniques and resources.

Administer I.V. medications when required, according to policy. Stay with the patient until the entire medication is concluded. Disconnect and flush I.V. site. Usually, the site would be used again, so access would be left intact. It would be flushed and left patent-wrapped so as not to get caught in clothing. If the patient was ambulating to the restroom or turning in bed.

I audited my pt. charts weekly making sure everything done according to MD.

• Administered medications and monitored patient reactions effectively.
• Collaborated with healthcare teams to develop individualized care plans.
• Educated patients and families on health management and treatment options.
• Conducted assessments to evaluate patient health status and needs.
• Advocated for patient needs within multidisciplinary care teams. Making sure they got all the equipment they needed in a timely manner.
• Carried out physician orders regarding tests or medication administration accurately and safely.
• Completed multidisciplinary chart audits to maintain accuracy in compliance with records, accuracy with billing, and in accordance with the doctors' orders.